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Going 6 Rounds with the Insurance Adjuster

Joe Marconi

By Joe Marconi
in Auto Body Shop Discussions

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Brianp Enthusiast

Brianp

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When I was young and paying my way through school i managed a body shop and they are all like that. Dont let it fool you. THey can do the right thing but make more money but cutting corners. They would rather spend 2 hours looking ofr a used part just to save $5. They also hate having to add stuff later. Ins is the biggest rip off ever. The owner of the buisness i ran told me that back east it was common for ins adjusters to take cash on the side to write estimates as you saw fit? He owned back there for a long time also

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Southeast Tire Co. Contributor

Southeast Tire Co.

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Do you guys also deal with those third-party warranty providers much? Being a growing shop, we tend to take whatever is out there. We seem to get quite a bit of business from these providers clients and, although I have not done much insurance work, I can't believe insurance adjusters could be worse than them.

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Brianp Enthusiast

Brianp

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I do alot of the warranty companies they are typicall ins companies in alot of ways. And like others have said there are good and bad. I get approval fromt them and waht they cover then let the customer know before repairs that this is what is covered and this is what will be your responisbility. Most of them dont cover it all. A few times iv had them send adjusters to check it out for them selves and take pictures etc. If this takes your time i recomend charging for it.

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  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
      By Joe Marconi in Joe's Blog
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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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