Quantcast
Jump to content


Recommended Posts

Posted

Drivin’- Drinkin’ and Grandpa

 

One of many slow days at the shop I had a small job come in from one of the local tire shops. This rather young girl brought the car to me from the tire shops just a few blocks away. She told me she was the owner and that the tire shop was rude and wouldn’t help her. I told her I’ve never knew them to be that way, but I occasional get like that depending on the reaction at the front desk. (Trying to lighten up the tension at the counter). She wasn’t much for my kind of humor, so I called the tire shop to find out what the deal was.

 

Her problem was that it would occasionally not start, nothing new, just another typical job. The tire shop didn’t want to get involved with this because it had a breath analyzer attached to the starting system. For anyone out there that hasn’t a clue what this is…, I’ll explain… drinking and driving should NEVER EVER mix, get caught, you’re probably going to have to blow into this ridicules thing to start your car. My opinion, if you get behind the wheel in a condition that would require having to blowing into a plastic tube to start your car, you are without a doubt the most STUPID, inconsiderate person of all times.

 

Don’t drink and drive!

 

Personally, I would rather see the driver’s license revoked and give ya a bus ticket instead. (Mandatory taxi/bus or signed sealed delivered notice that has to be approved by the court system from another driver any time you get into a car. Make ya prove you’re not the person behind the wheel.)

 

Beyond that, I need to find out why this car won’t start. First thing I did was disconnect the breath machine to verify if the problem was “factory” or the analyzer. Once the unit is disconnected from the car I have to call the 800 number on the device to let them know that it is an authorized disconnect and not the driver trying to bypass the system. It’s quite an ordeal to go thru… not the physical disconnect of the unit… that’s easy…but, the information you have to know to prove that you are actually a repair shop when it comes to properly disconnecting the unit. With that over with, I can get back to diagnosing the problem at hand. It turned out to be a bad starter motor. I called the parts warehouse and got prices on a replacement starter for the owner. Later that day the owner called back and said they had just put a starter on so I must be mistaken. …..yea, they did, but it was one of those “discount” brands…..the type that offer a life time warranty…..life time warranty, right a lifetime of changing it. (Note: cheap parts = cheap results)

 

Instead of getting a name brand part they wanted to replace the starter with another “cheap” brand. Ah yes, the cheapo repair part syndrome, repairing your car with your wallet not with wrenches...

 

She came for the old starter and sometime later showed up with the replacement starter. I informed the owner that since you have decided on the quality of the part but the quality of my diagnostics hasn’t changed, however if it fails to start for any reason beyond the bolts falling out of the starter do to the fact that I forgot to tighten them up… it’s an all new diagnostic charge to rework the test… which I have no doubt it will end up back to this cheap starter. It’s your choice, just warning you that I can’t trust these cheap parts to perform like good quality parts… “You get what you pay for,” I told her.

 

It went in one ear and out the other. She answer me, “Ok, can ya have it done today?” Whatever, fine, I’ll put it on…. To my surprise……it worked. The next thing was to rewire the breath machine back into the system. No problems there, everything is in working order.

 

Enough said about the repair….the next thing was….. Close out the ticket in the front office. That’s when old Grandpa showed up with one hell of a chip on his shoulder. (I think old Grandpa threw back a few before he showed up too.)

 

“You’re charges are higher than the tire shop,” he said angrily, “I don’t think I should have to pay that much for it if the other shop could have done it for less.”

 

I informed him that my prices were discussed before the job was even done and the price was OK’d before we even started. Besides, the tire shop may have a lower labor cost but, they also said they didn’t have the necessary skills to actually make the proper diagnosis and or the repair.

 

He rambled on about how he had fixed cars when he was younger and knew a lot about them He would have fixed it himself if he knew what was wrong with it. Aha! The old “if I knew what was wrong with it” scheme. Now we are on to something. So it’s not so much…what I did or how I did it…. It was “knowing” how and what I did .

 

Seems I’m not doing my job right, maybe I should just start guessing at the repairs…. Maybe then I could lower the cost of the repairs then I could be like the tire shop…. Or maybe I should just throw a dart at a bulletin board full of pictures of parts and where ever it hits that’s the part I change… or better yet, I’ll send it to someone else who knows how fix it. Oh, wait a minute ….that’s how I ended up with it. Oh that’s right…..I’m the guy who is supposed to be the guy that supposed to fix it for the guy. Guess that’s why I get paid the big bucks.

 

Sorry Grandpa, maybe I’m doing you a big favor… you spend a few bucks with me, that way you’ll be a few bucks shy of that next 6 pack. That might keep you or your tube blowin’ granddaughter from getting behind the wheel drunk and I might actually be preventing a future fatal accident. So do me a favor…. Save some of that hot air for the breath machine Mr., you’ll need it to start the car….

 

 



Posted

I thought about getting involved with the installation of these things, even had a rep call me about them. After this little episode I turned it down. It was a wake up call to the type of attitudes and the type of people I am probably going to run into while installing them. And your story is no different. Just goes to show that people are people, no matter what part of the country your in.

 

Thanx Frank... always can count on ya... Gonzo

 

Gonzo we installed interlock devices for "National Interlock" for about 6 months. We decided that for our shop with our increasing car counts that it was a losing proposition. However, we did meet some interesting characters including one of the interlocks customer's girlfriends who was either a stark raving maniac or high as a kite. We declined to ever work on that one again.

Posted

Joe, I don't know if we were born under the same star or what.... but you REALLY understand the whole thought process behind my writing. It's like the old Dragnet opening comment "the names have been changed to protect the innocent, the stories are true" and it doesn't matter what part of the world you come from it's all the same type of people... clan or whatever ya wanna call it. I always try to write the stories so that everyone across the country can relate to them... and...if they haven't experienced this scenario yet... you will, and hopefully my stories will help prepare that next shop for what is coming next. I honestly believe my stories can help shop owners and techs prepare and be aware of the reality of working with the public.

 

Like you said... I want to do the job with honesty and integrity... pay me for my time, let us all part ways and go on with our own individual lives. I absolutely HATE people who try to get over on insurance companies or repair shops for things that are not true. Needless to say when I get some slacker in my lobby that thinks they can push their wieght around with that --- "because I'm the customer" type attitude... I've got news for ya buddy... this ain't Walmart, there ain't no upper managment that will take a different look at this problem.... I am the head Honcho here... You deal with me with an attitude... you're going to get one right back...

 

I'll do my job honestly.... I'll treat you fare... I expect the same in return.

 

 

Gonzo, there has to be "clan" of people out there that must share the same genetic makeup. No matter where you go, these people find us. Change the names, the town, and the shop....same clan of people!

 

What I do like is how you handled the situation. I tip my hat to you. You do not waver, you stand your ground. You are a through-back from a time when people performed a quality job just because it was the right thing to do. Too many businesses today are caught up with the bottom line. Well the bottom line, for me, is doing the right job with honesty and integrity. I am sure you agree.

Posted

I consider it an honor to be associated with ASO... and I'm even more honored to know that guys like you...understand this side of the counter and know what it takes to run a shop... AND ... understand what it takes to deal with these type of customers. We can't avoid them, but hopefully thru my stories we can help each other deal with them... and ... let other shop owners that haven't experienced it... know how we all feel.

 

Thanx again guys... I'll keep writing... you keep readin' thanx again

 

Right on!!!!! That is exactly the way I feel. When people tell me they are going to call Car-X corporate I tell them that all Car-X corporate will do is call me and tell me about the complaint but this is the place that ALL the decisions for this business are made. If I don't do it it don't get done. If they tell me they are going to call the Better Business Bureau I offer to give them the BBB's phone number. If they tell me they are going to talk to their attorney I have to refrain from laughing. I am a nice guy who will bend over backwards to take care of my customers but when people get me mad they won't get ANYTHING out of me.

Posted

We were an Interlock dealer for awhile too. Too many problems with clients that didn't show up for their scheduled appt and particular problems with a couple of clients. One was very aggressive with the mechanics and office and one who blamed us for scratches on his vehicle that was a wreck already. We quit after 4 months. Too little money for too much effort with the not only the mechanical part but the clients as well.

  • Available Subscriptions

  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
  • Similar Topics

    • By JustTheBest

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • By carmcapriotto
      The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
      Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/
      Check out their podcast here: https://autorepairmarketing.captivate.fm/
      If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind
      Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. 


      Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermindIn 


      In this episode of "The Weekly Blitz," host Chris Cotton is joined by special guests Caroline Legrone and Kim Walker from Shop Marketing Pros to delve into the critical necessity of having a robust marketing plan for auto repair shops. The discussion centers around the pivotal role that a well-structured marketing strategy plays in the success and sustainability of these businesses.
      Chris, Caroline, and Kim explore the multifaceted aspects of marketing planning, emphasizing the importance of leveraging historical data to gain insights into the business's performance over time. By analyzing this data, shop owners can pinpoint slow periods and develop proactive marketing strategies that align with local events and seasonal trends, thereby optimizing their outreach efforts.
      Caroline Legrone underscores the significance of understanding past performance metrics, which can provide invaluable information for future planning. She explains how historical data can reveal patterns and trends that are crucial for making informed marketing decisions. This approach not only helps in identifying potential challenges but also in capitalizing on opportunities that may arise.
      Kim Walker, on the other hand, offers practical insights into the creation of a comprehensive marketing calendar. She shares her expertise on how to systematically plan marketing activities throughout the year, ensuring that the shop remains visible and engaged with the community. Kim's advice includes tips on scheduling promotions, aligning campaigns with local happenings, and maintaining a consistent presence across various marketing channels.
      Throughout the episode, the conversation is geared towards empowering shop owners to take control of their marketing efforts. By doing so, they can ensure sustained growth and foster stronger community engagement, even during traditionally slow periods. The episode serves as a call to action for auto repair shop owners to prioritize their marketing strategies, highlighting the long-term benefits of a well-executed plan.


      Introduction and Importance of Marketing (00:00:09)
      Chris Cotton introduces the episode and emphasizes the need for a marketing plan in auto repair businesses.
      Guest Introductions (00:01:11)
      Chris welcomes Caroline Legrone and Kim Walker from Shop Marketing Pros to the podcast.
      Discussion on Car Count Issues (00:01:48)
      Chris expresses concern over shop owners complaining about low car counts and the lack of planning.
      Identifying Seasonal Trends (00:02:32)
      Kim discusses common excuses for slow periods and the importance of recognizing seasonal trends.
      Understanding the Marketing Calendar (00:04:23)
      Caroline explains the significance of analyzing past performance to create an effective marketing calendar.
      Proactive Marketing Strategies (00:06:11)
      Kim shares insights on developing marketing plans based on historical data and identifying slow periods.
      Creative Marketing Solutions (00:07:25)
      Kim describes a unique marketing strategy developed around the local state fair to attract customers.
      Importance of Planning Ahead (00:09:27)
      Kim emphasizes the necessity of proactive planning rather than reacting to slow days.
      Timing for Event Promotions (00:12:30)
      Discussion on how far in advance to plan marketing strategies for events like the state fair.
      Community Calendar Considerations (00:14:09)
      Caroline advises checking community calendars to align marketing efforts with local events.
      Adjusting Marketing Budgets (00:16:19)
      Kim discusses the importance of reallocating marketing budgets based on seasonal trends.
      Applicability to Different Locations (00:16:27)
      Chris challenges the notion that marketing strategies are only relevant to local events, encouraging broader application.
      Yearly Planning for Marketing (00:17:09)
      Caroline stresses the importance of yearly planning for marketing strategies, even if starting late.
      Setting Holiday Schedules (00:18:49)
      Chris shares his approach to planning marketing around holiday closures as a starting point for the year.
      Here are the extracted timestamps and their corresponding titles from the podcast episode transcription segment:
      Importance of Planning (00:19:14)
      Chris emphasizes the need for shop owners to have a structured marketing plan.
      Blocking Time for Planning (00:19:40)
      Kim advises shop owners to set aside undistracted time in October for planning.
      Using a Big Calendar (00:20:17)
      Kim suggests using a large calendar to visualize important dates and events affecting marketing.
      Analyzing Performance Data (00:22:25)
      Kim discusses breaking down historical data to identify busy and slow times for better planning.
      Setting Realistic Goals (00:24:20)
      Caroline stresses the importance of setting achievable marketing goals based on past performance.
      Understanding Marketing Budgets (00:26:17)
      Kim explains how to determine an appropriate marketing budget based on desired growth.
      Plan with the Pros Conference (00:28:49)
      Caroline introduces the "Plan with the Pros" event aimed at helping shop owners create marketing plans.
      Event Success and Expansion (00:31:01)
      Kim shares the success of last year's event and plans for expanding this year's attendance.
      Facebook Group for Marketing Support (00:33:15)
      Caroline details the Auto Repair Marketing Mastermind group for shop owners to connect and share insights.
      Final Thoughts on Marketing (00:37:02)
      Caroline encourages shop owners to create marketing calendars and utilize available resources for success.
      Do It Scared (00:37:51)
      Encouragement to start marketing despite fears of making mistakes or not knowing how to begin.
      Getting Started (00:38:11)
      Emphasis on taking action; "done is better than perfect" and scheduling time away from the shop.
      Perspective on Fear (00:38:22)
      Discussion on the urgency of creating a marketing calendar to avoid business decline.
      Final Thoughts and Thanks (00:38:41)
      Closing remarks and encouragement to utilize marketing pros for effective growth strategies.
      Sponsorship Shout-Out (00:39:11)
      Promotion of Shop Marketing Pros as the recommended marketing partner for auto repair businesses.
      Closing Remarks (00:39:11)
      Encouragement to maintain a positive mindset and a farewell from Coach Chris Cotton.


      To listen to more episodes, make sure and go over to iTunes and or Spotify.
      Don't forget to rate and review us!


      Connect with Chris:
      AutoFix-Auto Shop Coaching
      www.autoshopcoaching.com
      www.aftermarketradionetwork.com
      940-400-1008
      Facebook: https://www.facebook.com/AutoFixAutoShopCoaching
      YouTube: https://bit.ly/3ClX0ae
      Email Chris: [email protected]


      The Aftermarket Radio Network
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.
      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.
      #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook
      Click to go to the Podcast on Remarkable Results Radio
    • By JustTheBest

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • By Changing The Industry
      Episode 212 - The Role of Technology in Modernizing Auto Shops with Monique from Shop-Ware
    • By carmcapriotto
      The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
      Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/
      Check out their podcast here: https://autorepairmarketing.captivate.fm/
      If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind
      SHOW NOTES
      Connect with Chris: chris autofixsos.com
       Phone: 940.400.1008
       www.autoshopcoaching.com
       Facebook: https://www.facebook.com/ 
      AutoFixAutoShopCo
       Connect with Chris: chris autofixsos.com Phone: 940.400.1008 www.autoshopcoaching.com Facebook: https://www.facebook.com/ AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae 
      www.autoshopcoaching.com 
      Facebook: https://www.facebook.com/ AutoFixAutoShopCoaching
      Youtube: https://bit.ly/3ClX0ae
      The Aftermarket Radio Network
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.
      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.
      To listen to more episodes, make sure and go over to iTunes and or Spotify.
      Don't forget to rate and review us!
      Connect with Chris:
      AutoFix-Auto Shop Coaching
      www.autoshopcoaching.com
      www.aftermarketradionetwork.com
      #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook
      Click to go to the Podcast on Remarkable Results Radio


  • Our Sponsors



×
×
  • Create New...