Quantcast
Jump to content


Recommended Posts

Posted (edited)

GONZO: Backyard Engineers: When Realities Clash

 

During the years and years of running my shop, I have run across a lot of hot rods, home built contraptions, and those "super-upper, make it better than the factory did" cars. I sometimes wonder why I take on these projects maybe it was slow that day and I needed something to do. Or, the owner may have had one of those personalities and charisma that made me want to truly believe in their dream as much as they personally did.

 

It seems every time I get into one of these, I have to back up a second and take a good look at what I'm getting into. Whether it's the motor setup, the transmission, or the wiring … something about the backyard engineering usual leads to a problem that you won't find out about right away. I tend to look at it as if I were the engineer at the manufacturer. I'm sure they didn't sit there and design a car, throw it together and expect everything to work the first time out.

 

There is usually some "trial and error" that they will go through before a car goes into production. But, as soon as a customer brings their creation to the "professional mechanic" they assume that they will find everything that is going to affect the drivability of their pride and joy.

 

I'm no engineer, I'm a mechanic… I can probably spot problems before they happen a lot quicker than a novice can. But, I'm sure I'm not going to spot ALL of those problems with one glance. It may take several trips back and forth to the shop to work out the different kinks in the engineering to get the mechanic that I am to repair it.

Many times you find out too late that they have modified the motor mounts, or the clearance for the coolant fan isn't enough. Sometimes it's the added-on electrical systems that are poorly mounted and wires begin to rub shortly after getting it on the road.

 

Most of these items you can spot as you're going through the car, but there is always the one or two things you miss or can't spot that will get you in trouble. If you have an understanding customer, you won't have a problem. If you have that customer that feels everything in life is perfect the second that it is in their possession … it's going to be a bumpy ride to the finish line.

 

Once in a great while, I'll make my way to a local car show. Occasional, I'll be asked to do some judging or sometimes one of my customers has a car there that they want me to see. As I walk down through the rows of cars, I always wonder what is under all that pretty paint and chrome. What's the wiring look like? Do those power windows work? And, how well are they mounted in that door that never had power windows. I'm not surprised when one comes in the shop and they want me to re-do some of their failed attempts at installing items such as these.

 

It's almost comical in a way the amount of bailing wire, metal strips, and oddball locations for screws that they have installed. Sometimes I just sit back in my little shop roll around chair and smile while staring at the interior of the door, laugh to myself, and think, this is going to cost you a bundle buddy.

 

A lot of times I get that expression from the customer as if I'm crazy. They don't think it can be that bad because they just put it together themselves. Other times it's the: "I know. I know. It's a mess. Can you fix it for me?"

 

Even after I've done all I can possibly see that needs done, I like to leave to the door open for future repairs. I tend to tell the customer about working in the dark as far as the engineering of the items they have installed. Even though you have taken every precaution you could possibly remember, there is still the chance that you have missed something.

 

A while back, I had a customer bring in an old International pickup truck. He tried to wire it himself, but failed miserably. The motor and transmission were installed, but they had their own set of problems. I worked through all the wiring issues and got the motor running, charging system working and all his add-on accessories working. It was quite a job a lot more than the usual rewire for sure.

 

As soon as he picked it up, I thought to myself … he'll be back. Sure enough, the first thing was the steering. The steering gear box had been moved from the factory position in order to make room for the bigger motor and headers. Whoever moved it must have never welded before in their life. It was a horrible slag covered mess of globbed on weld. In fact, there wasn't a spot to put all the bolts in the gear box. I cut out the useless pieces of metal that they installed and welded in a stiffer bracket. Once that was done, I only had to wait for the next trip back to the shop.

 

 

Now it's the speedo that doesn't work. And, of course, I wired in the dash panel, which made me the first obstacle in the reason why it didn't work. After checking into it a little further, it ended up being in the transmission. The plastic speedo gear on the tail shaft had slipped out of position. The transmission was under warranty from a previous repair so I didn't have to correct the problem. That is until he brought it back a few weeks later… with the speedo not working again. The transmission shop had told them that there was nothing wrong with what they did so it had to be something that I did.

 

This time I told the owner… "Would ya let me fix it, I think I know what's wrong." He agreed. I took the tail stock off the transmission and sure enough the speedo gear had slid back again. Apparently the transmission shop didn't know about the little metal keeper that locked the gear into place. (Maybe I did because I'm old and know this type of transmission inside and out.) I called one of my older counter people I knew. I was sure he understood what part I was asking about. He said he did, and sent the little clip to me. It worked like a charm.

 

Now, I'm just waiting for the next dilemma to show up. Who knows what I missed this time or what isn't right from a previous repair. I got to hand it to some of the backyard engineers … they're pretty good. Sometimes they are absolutely impressive. Then again, the customer that needs help with their ride is what I'm here for. The guy that gets it right and engineers things correctly doesn't come into the repair shops.

 

 

But the ones that I really love are the few that have tried and failed, and then want to smooth things over with me with their intelligent insight as to how it's suppose to work even though they don't' have a clue. They are usually trying to save face and hoping it will lower the overall cost of the repairs.

 

Now that's funny, anyway you look at it. One way or the other, you gotta love those backyard engineers.

 

you can view the whole story and photos at their website... www.brakeandfrontend.com in the search box... type "gonzo" it'll take you right to my stories that have been published.

Edited by Gonzo
Posted (edited)

Gonzo, those type of cars are problems that we will usual not work on unless we are awful slow or have a momentary lapse into insanity. This week we had an old Mercedes come in that that none of the lights worked on since a friend installed a CD player. Although, I have a good automotive electric tech we did the best thing possible. WE SENT HIM TO THE AUTO ELECTRIC SHOP! :P

 

 

Sounds like a job that would end up at my place.... LOL

 

I had a guy bring in this contraption years ago... it was a huge plastic bubble over the top of a three wheel motorcycle... This guy called himself the "electro man" had some morning local tv show for kids... what an idiot. He had no more idea on how to hook things up than the kids that probably viewed his early morning show. Ya should have seen this thing... Too bad we didn't have cel phones back then... or I would have posted the picture of this wierdo... you would have laughed for hours... he drove around town in his caped uniform driving this space mobile from the planet stupid... ... looked like some circus freak...

 

Ya never know what will come in the door somedays... Ya gotta love those backyard engineers... LOL

Edited by xrac
  • Available Subscriptions

  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
  • Similar Topics

    • By carmcapriotto
      Thanks to our Partner, NAPA Auto Care Katy and Victoria Carl, a mother-daughter duo, share their unique journey of taking over the business five years ago, discussing their challenges, particularly in staffing and recruitment. They emphasize the importance of coaching and mentorship, innovative hiring practices, and creating a family-oriented work culture. Their story highlights the power of resilience, community involvement, and supporting women in the automotive industry, offering valuable insights and inspiration to listeners. Katy and Victoria Carl, Carl’s Advanced Automotive & Truck Repair Center, Voorheesville, NY 12186 Show Notes Watch Full Video Episode Location Overview (00:00:32) Business Acquisition Opportunity (00:01:39) Family Values in Business (00:02:32) Importance of Coaching (00:04:15) Takeaways from Coaching Program (00:07:12) Staffing Challenges (00:08:56) Changing Recruitment Strategies (00:12:07) Texting as a Recruitment Tool (00:13:24) Interviewing Process Evolution (00:15:47) Compensation Plans as Recruitment Tools (00:19:47) Family Involvement in Business (00:22:24) Importance of Team Culture (00:23:40) Adoption of a Four-Day Work Week (00:25:10) Community Engagement Initiatives (00:26:58) Empowering Future Generations (00:29:14) Women in Trades Advocacy (00:31:36) Transitioning to New Systems (00:33:31) Realizing 'Okay' Isn't Enough (00:35:06) Focus on Financial Metrics (00:35:29) Long-Term Goals and Planning (00:36:37) Pride in Achievements (00:37:18) Encouragement to Pursue Passions (00:38:06) Building a Support Network (00:39:42) Embracing Change (00:40:42)
      Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         Click to go to the Podcast on Remarkable Results Radio
    • By Changing The Industry
      Achieve Your Shop Goals With The Power of Intentional Planning #podcast #autorepairbusiness
    • By carmcapriotto
      Our world is rushing head first into an A.I. future and we want to encourage our listeners to remain vigilant in these exciting times, as there is some legitimate cause for concern with the changes brought by A.I. Technology.
      Joining us as our guest is Dan Vance from Shop Dog Marketing.
      Craig has known Dan for a few years now and it was at ASTA in 2023 that he first heard Dan Speak Up on the topic of AI to a group of shop-owners on the promise and peril of AI…and he saw Dan deliver a presentation on the topic again at the MARS marketing conference with the Institute for Business Excellence in (beautiful) Ogde, UT earlier this year.
      In this episode Dan acknowledges many of Craig's concerns regarding AI, while they both align on the actual benefits. 
      Craig states regularly that the last skill machines should ever be able to take from us is our ability to communicate interpersonally and … but in some areas - A.I. is far more capable of outperforming certain tasks.  While that is happening - there remains a disconnect between AI’s ability to generate data and present the data in a way that can produce more effective interactions with real people. 
      Our listeners who may share in Craig’s concerns will no doubt appreciate Dan’s calm and reassuring thoughts on the topic.  
      Watch the YouTube Video
      Topics include:  
      Early AI and Machine learning The concept of Human Capital. Authenticity as a new focus Communication tendency becoming less synchronous Efficiency vs. Authenticity and what we lose AI Strengths and practical uses Social Proof - and a word on Reviews and AI Google quality rater guidelines - EAT - Experience Authority and Trust
      Join Our Virtual Toastmasters: https://remarkableresults.biz/toastmasters
      Thank You To Our Partners:
      The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.
      AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com
      AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!
      Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.
      In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.
      Contact Information
      Email Craig O'Neill: [email protected] Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
      The Aftermarket Radio Network: https://aftermarketradionetwork.com/
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
      Click to go to the Podcast on Remarkable Results Radio
    • By Changing The Industry
      Coping with Business Stress After Opening a Shop
    • By carmcapriotto
      The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
      Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/
      Check out their podcast here: https://autorepairmarketing.captivate.fm/


      If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind


      In this episode of "The Weekly Blitz," Coach Chris Cotton delves into the potential impact of the 2024 presidential election on auto repair shop owners, offering a comprehensive analysis of the key issues that could shape the industry's future. He begins by examining the implications of small business support policies, highlighting how different candidates' approaches could influence access to funding, tax incentives, and overall business growth opportunities.


      Coach Chris then shifts focus to workforce development, emphasizing the importance of training programs and educational initiatives that could be introduced or expanded depending on the election results. He stresses that a skilled workforce is crucial for shop owners to remain competitive and meet the evolving demands of the automotive industry.


      Infrastructure spending is another critical topic discussed, as Coach Chris outlines how increased investment in roads, bridges, and transportation networks could lead to more business for repair shops due to higher vehicle usage. He also touches on the potential for regulatory changes, noting that shifts in environmental and safety regulations could affect shop operations and compliance requirements.


      The discussion moves to minimum wage and labor laws, where Coach Chris analyzes how potential changes could impact labor costs and staffing strategies. He advises shop owners to stay informed about legislative developments and consider proactive measures to manage payroll expenses effectively.


      Supply chain challenges are also on the agenda, with Coach Chris exploring how global economic policies and trade agreements resulting from the election could affect parts availability and pricing. He encourages shop owners to build strong relationships with suppliers and consider diversifying their sourcing strategies to mitigate risks.


      Throughout the episode, Coach Chris emphasizes the importance of adaptability, urging shop owners to prepare for potential changes by reviewing their operations, budgeting for increased costs, and focusing on marketing efforts to attract and retain customers. He reassures listeners that maintaining strong customer relationships and operational efficiency will be key to navigating the evolving economic landscape, regardless of the election outcome. By staying informed and proactive, auto repair shop owners can position themselves for success in a dynamic and uncertain future.


      Election Discussion Begins (00:01:11)
      Chris highlights the importance of the upcoming 2024 presidential election for auto repair shop owners.
      Pros and Cons of the Election (00:02:13)
      A breakdown of potential advantages and disadvantages for auto repair businesses due to the election.
      Support for Small Businesses (00:03:17)
      Discussion on potential small business tax credits and health insurance reforms from candidates.
      Workforce Development Challenges (00:03:17)
      Focus on addressing the tech shortage through vocational training initiatives for the auto repair industry.
      Infrastructure Spending Impact (00:03:17)
      How increased infrastructure spending can lead to more vehicle repairs due to wear and tear.
      Potential Regulatory Changes (00:04:26)
      Concerns about new environmental regulations affecting business operations post-election.
      Minimum Wage and Labor Laws (00:04:26)
      The impact of potential minimum wage increases and labor law changes on shop budgets.
      Supply Chain Issues (00:05:28)
      Discussion on how international trade policies could affect parts pricing and availability.
      Adaptability of Shop Owners (00:07:34)
      Emphasizing the importance of adaptability in business operations amidst changing political landscapes.
      Preparing for Future Changes (00:08:31)
      Advice on budgeting and marketing strategies to navigate potential upcoming changes.
      Customer Loyalty and Community Focus (00:08:31)
      The significance of building strong community ties and customer relationships during uncertain times.
      Conclusion and Encouragement (00:09:38)
      Chris reassures listeners that challenges can be managed and encourages steady focus on business operations.




      Connect with Chris:
      [email protected]
      Phone: 940.400.1008
      www.autoshopcoaching.com
      Facebook: https://www.facebook.com/
      AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


      #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook
      Click to go to the Podcast on Remarkable Results Radio


  • Our Sponsors

×
×
  • Create New...