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Mitchell Manager & Carfax

Gary A
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Gary A Community Regular

Gary A

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Has anyone using Mitchell Manager been receiving calls from Carfax about getting your customer's repair history from your database? I just wanted some feedback as I would like to know how this could affect us in a negative way before I allow this to take place. Is this a good thing? Pros, cons any comments....

 

Gary Armando

 

Little Falls Auto Service & Transmission

CARMandP Proficient

CARMandP

Posted
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Haven't heard from Carfax yet but don't think I would feel comfortable with them looking at my records. None of their business. That is between me and my customer.

  • 11 months later...
JT1 Newbie

JT1

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Posted

I would think that that is confidential information that could not be released without the customers permission. I think that could be a can of worms for the repair shop. It could also open up liability for the shop. What if records show that your shop replaced a ball joint in 2007 and now it is on the third owner and that part failed in 2010 and someone was killed? A smart lawyer may be able to do something with that.

Brianp Enthusiast

Brianp

Posted
Posted

Could it lead to more buisness if a car is sold and on the carfax it shows you as the servicing shop for the vehicle?

JT1 Newbie

JT1

Posted
Posted

Could it lead to more buisness if a car is sold and on the carfax it shows you as the servicing shop for the vehicle?

 

 

What could you lose if your customers don't want their info on that site? Isn't privacy important to lots of our customers? I have always made their information available to the customer if they wanted it.

  • 2 weeks later...
TheTrustedMechanic Community Regular

TheTrustedMechanic

Posted
Posted

As someone who is very concerned about my own personal information I would be furious to find out this kind of information was being released without my permission.

 

As a cynical business owner I would fully expect Mitchell to quietly change their privacy policy to allow them to take your information and sell it to carfax. Don't think it can't happen. As businesses constantly look for new profit methods and ways to maximize profits, ethics often disappear. And one of those ethics that is constantly diminishing is respect, respect for others privacy disappears when a data aggregator sees a profit potential. And that is how we developed the slime-ball industry of data miners.

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    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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