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ASO Members, Please Read:

Joe Marconi
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Gonzo Grand Master

Gonzo

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Thanks for confidence in me. I made a pledge to myself this year to get more involved in the political arena. ASO members such as you have helped me greatly in understanding the needs and the frustration of the typical shop owner. I will continue to fight for our rights, but I need your comments and opinions.

 

ASO will become the greatest source of automotive shop management information, worldwide!

 

The battle continues. I get the impression that the legislation doesn't really understand the battle we are up against. And, it doesn't help much when ASA doesn't see the problem. I know what they are saying..."all the info is available, and that lack of proper training is the problem." granted, that's true... in a way. But, when you consider the fact that the information provided don't exactly have "complete" information... such as, if you looked up on the information page for something to do inside a door the only info given to start the procedure is; "remove door panel" Do they not know that that IS not complete information. Some of these door panels ... IF.. you are not careful, can break beyond repair if taken off the wrong way. I'm only using that as an example... there is a lot more different types of repair procedures I could mention.

 

I know on some procedures everything is there, right down to which bolts should be removed. The problems is that NOT all the procedures are there. When I was a kid, I would go down to my dad's work area and sit and look thru the old 40' and 50's repair manuals. Everything you needed to know was there, even pictures of how to do the repair. But, that's not the case today with all the so called "secrets" that the manufacturer doesn't want to share. These are things that get you and I into trouble.

 

The way I see it... the information that is available is like a hang man's noose. Just enough info to hang yourself but not enough to properly do a job. If that's what ASA is referring too... I would have to say they are absolutely full of it. If things don't change, and we as the true independent.... decent shops in the nation... we would have to have such a HUGE hourly labor charge to compensate for the cost of buying these proper scanning equipment and proper information... people, our customers would be forced to go back to the dealer merely because we would be too expensive.

 

Buying all the neccessary equipment at the cost of these individual manufacturers is entirely impossible. Now, if you just wanted to make a living changing starters and brake pads... I guess you could get buy. But, that's not me... I'm a specialty shop that does mainly electronics... and the cost for me... is completely going to put me out of business.

 

This is MY main concern... these legisatures don't see this... they obviously don't understand the plight we are in. You know, if they passed some stupid A&& law where ALL indepedent shops including tire shops were forced to close for one week or even a day... the dealerships could not handle the load. It would be complete caos.

 

I found out last week that the SAAB dealer in town doesn't even service their own convertible tops... they don't even have the diagnostic procedures for them... I asked, "Well, what do you do with them." Their answer, "We send them out to a convertible top shop." I called that shop... they don't have the procedures either.... they do it the all fashion way.... GUESS... and keep changing trip switches and components till it works... and pass the cost of all that back to the customer... NOW WHO'S SCREWED! ! !

 

Let's hope that something is done to wake up America to whats going on with their cars and trucks that we are so dependent on. The independent shop is here to stay as far as I'm concerned... We just have to make sure the ones that are making all the laws understand what's going on. I'm hoping this industry doesn't end up like the mom and pop grocery store or the milkman that delivered to your door. This has got to stop, this has got to be fixed... and soon.

Ori Newbie

Ori

Posted
Posted

Here is a link to the hearing Joe spoke at.

 

Joe, your testimony is at about 1 hour, 50 minutes.

 

We got a notice from a vendor about an assembly woman from New York who is against the Right to Repair Act. Everyone should call her office and voice their opinion on the importance of this bill. She is the Chairman of the Assembly Consumer Affairs and Protection Committee.

 

Audrey Pheffer

Bill A6634

Right to Repair Act

(718)641-8755

 

You don't have to live in New York to call, and it would also be a great idea to pass this along to your customers to have them call as well. In addition you should check out and send out the link to righttorepair.org

Gonzo Grand Master

Gonzo

Posted
Posted

Here is a link to the hearing Joe spoke at.

 

Joe, your testimony is at about 1 hour, 50 minutes.

 

We got a notice from a vendor about an assembly woman from New York who is against the Right to Repair Act. Everyone should call her office and voice their opinion on the importance of this bill. She is the Chairman of the Assembly Consumer Affairs and Protection Committee.

 

Audrey Pheffer

Bill A6634

Right to Repair Act

(718)641-8755

 

You don't have to live in New York to call, and it would also be a great idea to pass this along to your customers to have them call as well. In addition you should check out and send out the link to righttorepair.org

 

I watched the entire video ... I can't understand how these people think we have access to all that information. I'm totally blown away with the guy who owned the dealership and said he has had no problems getting the information... That guy should have brought one of his techs along and let him tell you about that so called... "complete information"

 

The comments that really struck home were the comments from Rick Peak and our own Joe Marconi... If there was a way I could have been there I doubt you could have kept me in my seat... I wanted to chear you guys on and let those people know what we all have been saying for years.

 

Thanx for posting the video... Way to go guys... excellent speeches... now, let's keep it moving and get these changes made.

Gonzo Grand Master

Gonzo

Posted
Posted

The video tells it all. There WERE times that I wanted to jumped out of my seat and confront these people one to one.

This is a very tough issue and very emotional to me now that I see how the "other side" thinks and how they perceive us.

Please, everyone, watch this video and pass it on. The shop owners of this country need to know the master plan that has been created by the car maker to put us under.

 

I will not allow this to happen! But I need your help. I need each and everyone to be angry, make those phone calls, be active and support the Right To Repair Act.

Joe Marconi

 

 

Posted the video on my Facebook page...

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  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
      By Joe Marconi in Joe's Blog
         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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