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The Art of Dispatching work

Joe Marconi
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CARMandP Proficient

CARMandP

Posted
Posted

If you are paying by the hour, that will work. If you are playing flat rape then you will piss a bunch of people off. This still happens at the dealership that I use to work at. The gravy suckers/loudest bitchers got all the easy work and the rest got stuck with the hard/low paying diagnostic work.

CARMandP Proficient

CARMandP

Posted
Posted

LOL. No it wasn't a typo. That was intentional.

 

If you want the younger techs to learn, you must give them the harder work. You might want to be able to "incentive" the top tech to help the younger ones to learn.

GeeZ Enthusiast

GeeZ

Posted
Posted

That's excalty what we do, glad to see we are on the same page.

 

BTW, I am going to use that term from now on; flat rape

 

So, who is being raped?

Dan Reichow Contributor

Dan Reichow

Posted
Posted

In an effort to maximize productivity, my service advisors will dispatch the work to those techs that are proficient in a particular are. So, a tech that is great with check engine lights will get the majority of check engine lights. Most shops probably do the same thing.

 

But, he’s my dilemma; I understand the different techs have different strengths but doesn’t this practice make techs better and better in one area while not giving other techs the opportunity to learn new skills?

 

 

We belive you need to train others even thou we all want to maintain profit. The trouble begains when you create an elite few that thier will comea day they turn and eat your lunch.

 

We believe cross training is the vest practice in all jobs

  • 3 months later...
Alowes2837 Newbie

Alowes2837

Posted
Posted

I agree that you shouldn't just give certain techs certain jobs as yes it will piss some other techs off and that will start to erode the morale of the shop, then the bitching starts etc and you then have another problem to deal with. Also if there is a certain tech that does one type of job all the time he will possibly lose some of the skills for other jobs. There are plenty of other issues with this and not many are positive.

Dan Winter Apprentice

Dan Winter

Posted
Posted

That's excalty what we do, glad to see we are on the same page.

 

BTW, I am going to use that term from now on; flat rape

 

I hate that term, I was paid flat rate as a tech throughout my career, was well paid and loved it. I pay my guy's flat rate, and they love it as well.

 

What I liked best about it was paid according to my efforts, not paid the same as the lazy screw up in the bay next to me. It has been my experience that the guys that don't like flat rate, don't like to work.

CARMandP Proficient

CARMandP

Posted
Posted

I loved flat rate. I made a lot of money working flat rate but the problem is when there isn't enough work, you don't make any money. Also when you get stuck with the warranty work all the time instead of the service and maintenance work, it really kills the paycheck.

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      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
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