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Personality clashes can be deadly!

Joe Marconi
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Gonzo Grand Master

Gonzo

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Have you ever had two techs that can't stand each other? This can be serious and spread through your shop like a deadly virus. Other techs naturally will take sides and before you know you could a feud like the Hatfield's and McCoy's.

 

How would handle a situation like this?

 

 

Impact wrenches at 20 paces... all Queensberry rules apply...

Gonzo Grand Master

Gonzo

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Posted (edited)

You know, that works with our generation fine, but people today are sensitive and emotional. I tell my people to look past personalities and just get along with your fellow workers. It's a challenge and sometimes I feel I am running a nursery school for kids, instead of a company with adults.

 

Another good point Joe, I hate sound like my parents but.... these kids today. ! ... !! I try to keep things light hearted.. it doesn't always work. Call it emotional call it EGO call it what you want, but you're right in the fact that it's like a couple of kids in a sand box fighting over the same toy.

 

I try to make a point of telling them... when you cross the threshold park your EGO there... picked it up when you go home. Gonzo

Edited by Gonzo
Mark Apprentice

Mark

Posted
Posted

Have you ever had two techs that can’t stand each other? This can be serious and spread through your shop like a deadly virus. Other techs naturally will take sides and before you know you could a feud like the Hatfield’s and McCoy’s.

 

How would handle a situation like this?

 

My general rule of thumb and policy is "You don't have to like each other to work together, but you do have to work together"

 

In my experience these situations generally arise from one of two reasons (sometimes both).

Work and Personal

Work : Generally if there is an issue it's either an employee isn't doing their job or someone "thinks" another employee isn't doing their job.

Both are fairly easy to handle if addressed. Shop policy and procedures will eliminate most of these. If you don't have one...make one!

 

Personal: This where it gets sticky. I genuinely want all of my employees to be successful, from the "greenhorn" to the manager so I will spend

a little more time addressing these. And the infamous "sit down" can help but I have taken it a step further because I think it sinks in a little better.

I will sit down with both employee's and mediate the issues (the best you can) and I will write down the issues and how they are going to be addressed

from this point on. I will make a copy for both and have both of them sign them. Something about writing it down and signing it makes it more real.

I will explain that ANY further disruptions will result in serious consequences because after all we have job to do and...

"You don't have to like each other to work together".

This process will weed out the person who genuinely wants their job and as unfortunate as it is you may lose the better of the two.

But at least you know who wants to work and is able to put their differences aside. It's better to have one and it be productive than two and

the whole shop going down with it.

With that being said, all issues need to be addressed as soon as possible. I apply the same policy as I do customer issues...immediately!

Mark Apprentice

Mark

Posted
Posted

You know, that works with our generation fine, but people today are sensitive and emotional. I tell my people to look past personalities and just get along with your fellow workers. It's a challenge and sometimes I feel I am running a nursery school for kids, instead of a company with adults.

By the way my wife laughs everytime I call it "Adult Daycare".

It REALLY feels like it some days...REALLY FEELS LIKE IT!

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