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This story was relayed to me from one of my customers just the other day.

 

We got on the subject of dogs, big ones, little ones, and the ones we had as a child. My customer, Mike, was standing there ... in my lobby... with this half grin, half shock look on his face.... He said, "Gonzo, let me tell you a story" This is how it went.

 

My brothers wife has this habit of thinking she is going to save the world and every living creature from harm no matter what it takes to accomplish this task. She was driving by an old cemetary when she noticed a large dog with no collar, full of burrs and looked like it hadn't eaten in a week. "Must be a stray honey, I'm stopping the car," she said. Now my brother who was sitting in the passenger seat has learned over the years not to say much about his wife's activities. Because eventually things always end up back as his problem. This didn't seem like such a bad thing ... it's just a dog you know.

 

His wife got out of the car and opened the rear door. She yelled over to the dog, "Come here boy" and the dog took off for the car, jumped in the back seat .. puts it's paws on the back of the front seat and licks his face. So far things are looking good.

 

They got home and took the leash off the dog and put him in the backyard. My brother and his wife walked thru the house and out the back sliding door to see where the dog had gone to. In a flash the dog whipped between the two of them and right into the house. My brother ran in after him. Just in time to find the dog in the corner with the family cat sticking out of both sides of its mouth. He ran over straddled the dog who by now was thrashing the poor cat from one wall to wall. He reached with both hands and pryed the cat out of the dogs mouth. By this time he has a sever gash on his right leg from the claws of this unkept dog and an even worse bite that nearly took of the tip of one of his fingers off.

 

Mad as can be, and partially bandage up he grabbed the dog and threw him back in the car. Of course by now the poor dog was wimpering and for the most part realized he had done something wrong. But my brother has already had enough. So back to the cemetary he went with the dog. When he got there he opened the car door and said "GET"... the dog jumped out and he drove off....

 

That is until the police officer turn on his sirens and pulled him over... "Ah, sir, is that your dog?" "no" "Well, there is an ordinance for abandaning animals in the city limits.... that will be a five hundred dollar fine." "WHAT! the dog bit me, damned near killed our cat... my wife spotted the dog here just hours ago... Look, I've got to go to the emergency room for stiches." "The dog bit you, and it's not your dog... well, we have to call the vet... you'll need checked for rabies"

 

At the vets office he was informed that he will either need weeks of shots and the dog will have to be put down... which will cost quite a bit. Or, you can have the dog put down, the dogs head sent off to have the brain stem checked for rabies and it will only take two or three days.

 

That'll be another $500.00 to add my brothers ever growing bill.... After finally getting to the emergency room, with the stiches, x-rays, medication, vet bill, state exam for rabies, the ticket no less for abandaning an animal... His wife cost him nearly 3000.00 dollars for picking up some stary dog that licked him in the face.

 

I think that'll be the last time that ever happens at his house again.

Edited by Gonzo

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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