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Management Training?

Joe Marconi

By Joe Marconi
in Human Resources, Employees

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Curt Hogan Apprentice

Curt Hogan

Posted
Posted

My first management training experience was many years ago, I would guess 20 years ago in Omaha Nebraska. I attended a 2 day training event by two upstart trainers whose names you may be familiar with. Mike Lee and Terry Greenhut. That was a 2 day training event to introduce us to another longer training event held in California that I decided against attending.

The best training I have attended was put on by a company called Horizon Training. Horizon had a rather unique arraignment where you took classes in 2 day modules and then went back to your shop to institute the things you learned. A month later, you attended another module and so on for 5 months. This training is undoubtedly the reason I am still in the biz today. I sometimes wonder if I should be glad or angry about that!

The trainer I had was named Kelly Bennett and I learned more from Kelly, that I use every day, than I would have ever imagined at the time.

By the way, There is a Hi-Tech expo and training opportunity in Kansas City in March each year that offers training in Management, Technical and even the Collision categories that I guarantee will compare to any you have ever attended. Ironically, Kelly Bennett is one of the trainers at this years event. I have added a link to the info to this post. Anyone interested should take a look. The course costs are very reasonable. Anyone interested in attending, let me know and I will gladly arrange a get together for AutoShopOwner members one evening.

 

http://www.visionkc.com/default.aspx

Curt Hogan Apprentice

Curt Hogan

Posted
Posted

I do not know Jerry personally but I have just started attending the ASA Kansas/Missouri ASA group , of which Jerry is an officer, the last two months. I attended the Oct meeting with speaker George Witt who I really enjoy and the result of the November meeting should be my new website launched in the next few weeks. I already have found value in the group and yet I have not become a member. Hmmmmmm,that needs to be corrected.

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  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
      By Joe Marconi in Joe's Blog
         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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