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Good day boys and girls.

Just wanted to drop by and introduce myself and give a little background info about myself. I am a 29 year veteran of the auto repair industry, 25 of those as a shop owner starting at the ripe old age of 22. I started the same way as many if not most owners in this industry. I thought the only way I would be happy, was if I were the owner of the place I worked everyday. Am I glad I took the plunge? .......Every day! Are there times I wish I knew what manicured nails were like?......Every day! But the long and the short of it are that I was afforded an opportunity 25 years ago by a great man, to get up in the morning and never once, in all those years think, "man I just cant do this today".

My lovely wife and I operate a 4 bay shop with 4 technicians (one is my oldest son) and 2 service advisers, my younger brother who has been with me since 6 months after I opened is the main adviser\manager and a part time porter/janitor/gopher (youngest son).

Ultimately I hope to learn from each and every one of you and hopefully I can be of service to some of you along the way. I am not a lurker, very opinionated and at times crotchety (so I'm told) but on thing I have learned over the years is that this is WORK! But nowhere is it written that work can't be fun. Lets Play!

Posted

Thank you for the hearty welcome. I spend quite a few hours per week working on management training through both conventional training channels and internet opportunities just like this site. I truly hope to be able to pass on what I have learned in the school of hard knocks. Joe, I have been on your site today, great info and layout by the way,looking for ideas as I am having my site built and should be online in the next couple of weeks. The internet is a resource that is largely untapped by the independents in my area.

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  • Have you checked out Joe's Latest Blog?

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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