Man Gets Prison For Wheel-Off Negligence
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By Joe Marconi in Joe's Blog0 commentsIt always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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By Changing The Industry
Episode 140 - The Cost of Safety Negligence in the Auto-Industry With Brandon Dills
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By Joe Marconi
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By carmcapriotto
Communication is full of opportunities and challenges. How do you effectively communicate with everyone in your business, especially if you're a multi-shop owner? Bill Snow discusses their own internal app and why it is critical in their business.
Bill Snow, VP of Franchise Development and Operations, Rad Air. Listen to Bill's previous episodes HERE
Show Notes: Internal company app- 10 franchises, how do you effectively communicate with everyone? Communication- opportunity, and obstacles Upcoming training in town- instead of the email trickle-down effect to technician level, switch to an app. Set reminders, set deadlines (video/training/messages), two-way street. Sending videos, employee manual, training, insurance, etc Learning Management System- inside the app, developed video content (short segments) Career fair- discuss the app for the company Onboarding new employees- onboarding videos prior to the first day App developer: https://www.verasana.com/
Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour
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