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  • 2 weeks later...
autoguy Rising Star

autoguy

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Do any of you use Identifix? Is so for how long? How useful has it been to you? Is it worth the cost? We use to use Identifix but got away from them about four years ago when we changed service manager. Now we have a new tech who swares by Identifix so we are looking at them again.

 

 

We use www.carquestdirecthit.com which is powered by identifix. We live by it and use it everyday.

  • 1 year later...
Dr.Dave Enthusiast

Dr.Dave

Posted
Posted

Do any of you use Identifix? Is so for how long? How useful has it been to you? Is it worth the cost? We use to use Identifix but got away from them about four years ago when we changed service manager. Now we have a new tech who swares by Identifix so we are looking at them again.

I just got it about 2 months ago I just opened my shop about 3 months .I'll tell you its well worth it I'll say at least twice a week it has saved me hours of time and pointed me in the right direction.Ive found you must use mitchelle or all data to back up the diag because some of the test proceedures are too breif and in descript.But its great as a first line of attack

  • 3 months later...
Brianp Enthusiast

Brianp

Posted
Posted

I have used identifix for a few years now. great product. Some shop programs like napa auto care or oreileys include it in there programs

GobblesAuto Contributor

GobblesAuto

Posted
Posted

Thanks for the information. I didn't realize that there was another thread on this forum discussing Identifix.

 

Identifix is well worth the money. Have used it for years. Great tool!!!

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    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
      By Joe Marconi in Joe's Blog
         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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