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By Joe Marconi in Joe's Blog0 commentsIt always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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By carmcapriotto
Thanks to our Partner, NAPA Auto Care Explore the rich legacy of Standard Motor Products, a family-owned business established in 1919, and its ongoing commitment to innovation in the automotive industry. Eric Sills, President of Standard Motor Products, shares insights into the company’s dedication to quality, technology, and education, as well as their latest acquisition of Nissens and vision for future global advancements. Eric Sills, President/CEO, Standard Motor Products Show Notes Watch Full Video Episode First Impressions of Standard Motor Products (00:00:20) Customer Awareness (00:00:57) EV and Hybrid Readiness (00:01:37) Legacy of Standard Motor Products (00:01:49) Eric's Family Legacy (00:02:21) Adapting to Automotive Technology (00:03:30) Research and Development Strategies (00:03:53) Vehicle Control Division (00:05:18) Temperature Control Innovations (00:07:27) Recent Acquisition Overview (00:08:25) Global Presence and Strategy (00:12:16) Education vs. Training (00:14:12) Importance of Specialized Knowledge (00:15:10) Training and Education in the Industry (00:16:13) ADAS Calibration Issues (00:16:54) Consolidation in the Industry (00:19:09) The Auto Care Industry (00:20:37) Family Business Dynamics (00:21:02) Succession Planning Insights (00:21:52)
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By Joe Marconi
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By Changing The Industry
Why Trusting Our Services Makes All the Difference #podcast #autorepairbusiness #automotivebusiness
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