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We Worry About Too Much About High Ticket Dollars and Labor Rates!

Joe Marconi

By Joe Marconi
in Customer Experience & Reviews

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Tom Ham AutoMN.info Contributor

Tom Ham AutoMN.info

Posted
Posted

You certainly have some valid points, however low average RO and low labor rates are still a massive problem in many shops that I see. We should certainly adjust to the market, but I believe that increasing average RO should remain as a primary goal in almost every shop.

KBenline Apprentice

KBenline

Posted
Posted

Hello Joe,

 

This is Keith, former long time employee of a certain auto repair business consultant/teacher/guru. After working for this man for seven years and now owning my own auto repair business for almost six years, I can tell you your post is right on target. Any auto repair business that doesn't understand that soon will. The OE's have become their own worst enemy by making cars better and requiring less maintenance. You are right on target with that post.

 

By the way, I obviously know most of the auto repair managment trainers and what they offer and I have to say that this "Auto shop owner" website is by far the most practical, hands on, best information I can apply, most up to date, and best auto repair training/improvement information available out there in my opinion. Keep up the great work!

 

Keith - Robert's Auto Service

KBenline Apprentice

KBenline

Posted
Posted
Keith,

 

Great to hear from you, old friend. It's an honor to have you onboard and thanks for the compliment. Coming from you, it means a lot. I try to bring real-life information based on my 30+ years in the business.

 

Let's keep in touch, Joe

 

Joe,

 

I have much to say about what I have learned after working for you know who and now owning my own shop. I can tell you first hand what has worked and what hasn't as I applied those things I taught in the seminars. I could keep the forums busy for several years hitting on the hot topics. I should do a seminar entilted "What I leared going backwards", which is a pun based on working with an auto repair management company as the Vice President to buying and operating my own shop and applying the information. I say "backwards" because it seems most shop owners graduate to become auto repair management guru's, whereas I went the other way.

I can tell you that you have to be very careful with some of the things taught and most things have to be tweaked. Most of us need to remember that the auto repair managment guru's are trying to "wow" us with concepts and ideas as these sell their own products and services, however, it may not be as tried and true as one might think.

 

Keith

 

Keith

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