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How has your marketing changed with the economy?

autoguy
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autoguy Rising Star

autoguy

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I'm curious how everyone's marketing has changed because of this economy. Have you started to throttle back, move forward, trying something new?

 

It's difficult to get people to spend money these days. I heard on the radio, a car dealer is giving away a free pt cruiser with a $40,000 car purchase, to get people in...

 

Not that I want the car dealers to do well, just wondering as an independent repair shop, what strategies are you taking?

  • 2 weeks later...
Dan Reichow Contributor

Dan Reichow

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We have set our 2009 budget as increaseing 5% over last year . We have taken our budget and changed from full page ad's in each media we do and downsized to half page ad's. We have increased media avenues with the cost savings.

The reason we are increaseing into diffrent media is to have something hitting each week . What tends to happen you send out a big event /sale you are busy first week it hits and last week if you put an expiration date for urgency.

What I have done this year we have 2 media's hitting pepole each week , direct mail , news paper ad's , letter's , e- newsletter's , reminder card's .

Remember thier are inexpensive marketing can do without creating budget cut's . We do B2 B flyer's and go to neighbor hood business personnally and offer thier staff and them discount . Share an ad with a neighbor hood business . flyers hanging on poster boards at grociers stores , banks in thier lobby's.

 

We just done one where our local pharmacy - we put our advertising on ther prescription bags, 25,000 bag's we split with 4 other business cost $700.00 fourth job in spent $1,700.00 these will run approx 10 months

 

We do what everyone want's cheap ofl - like an seminar this week - Todd Hayes said AN O F L IS LIKE A FIRST DATE YOU ARE LUCKY TO GET A KISS - SO WITH THAT SAID BE PREPAPRED AND BE READY FOR THE SECOND DATE WITH YOU CLIENT.

 

THANKS DAN REICHOW DAN R'S AUTOMOTIVE www.danrsauto.com

  • 3 months later...
autoguy Rising Star

autoguy

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We have set our 2009 budget as increaseing 5% over last year .

 

Hey Dan, how was January and February for you? Did you hit the 5% monthly?

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    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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