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The Power of Curiosity [E159] - Diagnosing the Aftermarket A to Z

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Matt Fanslow discusses how genuine curiosity can enhance diagnostic practices and improve interactions with clients and colleagues. Matt emphasizes the importance of approaching situations with curiosity rather than judgment, both in technical diagnostics and workplace relationships. He illustrates how curiosity can lead to more effective repairs and better understanding of employee performance. 

Show Notes

  • Curiosity vs. Judgment (00:01:18)
  • Scientific Method in Diagnostics (00:03:00)
  • Understanding Electrical Systems (00:04:25)
  • Preparing for New Technologies (00:07:01)
  • Curiosity in Management (00:08:16)
  • Exploring Performance Issues (00:09:39)
  • Identifying Systemic Issues (00:13:05)
  • Open Communication in the Workplace (00:14:12)
  • Customer Interactions and Curiosity (00:15:29)
  • Cultural Impact of Judgment (00:17:50)
  • The Importance of Curiosity in Diagnostics (00:19:10)
  • Curiosity in Personal Relationships (00:20:16)
  • Curiosity as a Tool Against Judgment (00:21:30)

Thanks to our Partner, NAPA Autotech

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information


The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Click to go to the Podcast on Remarkable Results Radio

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