Quantcast
Jump to content

The Cemetery Incident: Reflecting on Crisis Communication and Compassion [E008] - Speak Up!

carmcapriotto
 Share

Recommended Posts

carmcapriotto Grand Master

carmcapriotto

Posted
Posted

On the evening of August 29th - Craig was on his early evening Ruck when he found himself confronting a cemetery vandal.

In this episode he shares details from the event along with sometimes serious - sometimes whimsical takeaways from this ordeal. 

This event triggered an abundance of reflection for Craig regarding the challenges faced when communicating under stressful circumstances.  From word choices - to frantic calls - and de-escalation.

In conversations with law enforcement it became apparent that the culprit in this destruction was an individual that may be known to police - and possibly afflicted with addiction and/or mental illness.  Craig shares how the general knowledge that this crime was not one of passion or desire - but the acts of an afflicted individual served to reduce the outrage that members of his community felt initially upon learning of the degree of destruction.

Note:  Craig’s takeaways from this event are based on his perspectives and from trusted counsel.  If you have feedback or analysis for Craig (What could he have done better? What did he do well?) regarding this event and are trained in law-enforcement, security or related fields - please reach out via email to [email protected].  

Professional perspective is appreciated and we’d be happy to share your tips or advice with our listeners.

Three separate local news stations interviewed Craig in the wake of the event.

Links to Local News Stories:

 

Wood TV 8 - https://www.woodtv.com/news/grand-rapids/several-graves-damaged-at-grand-rapids-cemetery/

Wzzm13 -

https://www.wzzm13.com/article/news/local/caught-camera-runner-captures-moments-man-vandalized-grand-rapids-cemetery/69-eb719d08-0b90-43b0-8872-abb795e999bb

Fox17

https://www.fox17online.com/news/local-news/grand-rapids/its-heartbreaking-major-damage-overnight-at-grand-rapids-cemetery

Thank You To Our Partners:

The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

Contact Information

 

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

 

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Click to go to the Podcast on Remarkable Results Radio

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Available Subscriptions

    See all Subscription Plans

  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
      By Joe Marconi in Joe's Blog
         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

  • Similar Topics

    • carmcapriotto
      Vision Hi-Tech Training & Expo Speech Workshop Takeaways with Chris Cloutier [E036] - Speak Up!
      By carmcapriotto
      Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound
      Watch Full Video Episode
      In this episode, Craig O’Neill features his guest, friend, CEO, and co-presenter from Vision Hi-Tech Training & Expo, Chris Cloutier!
      Vision came and went so quickly - it became necessary for these two to coordinate a stop, sit down, and reflect on their takeaways from the Speak Up - Effective Communication Speech Workshop they led at VISION this year.
      As with most things - there are unexpected outcomes, and the positive outcomes from this course ‘reverberated’ throughout the week.
      Friendships were forged - Fellowship ensued - Fears were confronted.
      Today’s Word of the Day (by the way):
      Reverberation
      noun
      prolongation of a sound; resonance. a continuing effect; a repercussion.
      Chris and Craig Converse on many topics here:
      Observations on the interactions post-course with attendees who were more familiar with each-other How this was unique compared to other class experiences Why this was SO GOOD to do this course at the FRONT of an event  All Day vs. half day - Creating the space for engagement A word on benign genuine - and why 'church came to class' Favorite moments from the course Thoughts on why the course becomes so impactful for people Chris wisdom after Craig asks Chris could imagine his passion for this topic culminating into the things they are discussing. What they hope to see next for the participants in this course.
      Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:
      The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.
      AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com
      AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!
      Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.
      In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.
      Contact Information
      Email Craig O'Neill: [email protected] Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
      The Aftermarket Radio Network: https://aftermarketradionetwork.com/
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
      Click to go to the Podcast on Remarkable Results Radio
    • Changing The Industry
      Episode 209 - The Path to Becoming a Rock Star Service Advisor with Samantha Higdon
      By Changing The Industry
      Episode 209 - The Path to Becoming a Rock Star Service Advisor with Samantha Higdon
    • Changing The Industry
      Episode 208 - Training Hurdles & Reputation Challenges in Auto Repair With Tim Iezzi & Ira Waldman
      By Changing The Industry
      Episode 208 - Training Hurdles & Reputation Challenges in Auto Repair With Tim Iezzi & Ira Waldman
    • Changing The Industry
      Episode 207 - Kathleen Callahan Discusses Right To Repair and Industry Advocacy
      By Changing The Industry
      Episode 207 - Kathleen Callahan Discusses Right To Repair and Industry Advocacy
    • Changing The Industry
      Episode 206 - Stellantis's Circular Economy Innovations To Reduce Waste With Alison Jones
      By Changing The Industry
      Episode 206 - Stellantis's Circular Economy Innovations To Reduce Waste With Alison Jones


  •
    Joe Marconi

    Five Proven Tips to Improve Your Bottom Line

    By Joe Marconi, in Selling Automotive Repair,

    0 comments 1,249 views
    Joe Marconi

    Isn’t It Time We Rethink What a Master Level Technician Is?

    By Joe Marconi, in Automotive Industry,

    1 comment 1,378 views
    Joe Marconi

    Marketing Strategies To Attract and Retain Your Ideal Customers

    By Joe Marconi, in Automotive Marketing,

    0 comments 394 views

  • Our Sponsors

Main Sections

More Sections

Discussion Forums

×
×
  • Create New...