The Cemetery Incident: Reflecting on Crisis Communication and Compassion [E008] - Speak Up!

[carmcapriotto]

On the evening of August 29th - Craig was on his early evening Ruck when he found himself confronting a cemetery vandal.

In this episode he shares details from the event along with sometimes serious - sometimes whimsical takeaways from this ordeal. 

This event triggered an abundance of reflection for Craig regarding the challenges faced when communicating under stressful circumstances.  From word choices - to frantic calls - and de-escalation.

In conversations with law enforcement it became apparent that the culprit in this destruction was an individual that may be known to police - and possibly afflicted with addiction and/or mental illness.  Craig shares how the general knowledge that this crime was not one of passion or desire - but the acts of an afflicted individual served to reduce the outrage that members of his community felt initially upon learning of the degree of destruction.

Note:  Craig’s takeaways from this event are based on his perspectives and from trusted counsel.  If you have feedback or analysis for Craig (What could he have done better? What did he do well?) regarding this event and are trained in law-enforcement, security or related fields - please reach out via email to [email protected].  

Professional perspective is appreciated and we’d be happy to share your tips or advice with our listeners.

Three separate local news stations interviewed Craig in the wake of the event.

Links to Local News Stories:

 

Wood TV 8 - https://www.woodtv.com/news/grand-rapids/several-graves-damaged-at-grand-rapids-cemetery/

Wzzm13 -

https://www.wzzm13.com/article/news/local/caught-camera-runner-captures-moments-man-vandalized-grand-rapids-cemetery/69-eb719d08-0b90-43b0-8872-abb795e999bb

Fox17

https://www.fox17online.com/news/local-news/grand-rapids/its-heartbreaking-major-damage-overnight-at-grand-rapids-cemetery

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Contact Information

• Email Craig O'Neill: [email protected]

 

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Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

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The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

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