Embrace Peer Reviews: Upgrade Your Business [RR 979]

carmcapriotto · August 9

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Explore the benefits of peer review groups, coaching, and continuous improvement. Hear how Tom Sciortino's participation in peer reviews led to substantial business transformations, improved team dynamics, and increased customer satisfaction. Learn about the importance of setting aside ego, soliciting feedback from peers, and implementing practical changes to elevate your business.

Tom Sciortino, Total Automotive, Buffalo, NY. Tom’s previous episodes HERE. Show Notes

Watch Full Video Episode
Tom's Recent Peer Review (00:02:57) Tom shares insights about his recent peer review experience with the Gears Performance Group: https://www.wearetheinstitute.com/
Transformation Over Time (00:03:26) Tom reflects on the significant changes in his business since joining a coaching group.
Preparation for Peer Review (00:03:46) Tom discusses his team's preparation for the peer review and his lack of anxiety.
Impact of Coaching (00:04:01) Tom emphasizes the benefits of coaching on productivity and profit in his business.
Team Involvement in Peer Review (00:06:04) Tom explains how his team’s involvement was crucial for the peer review process.
Deep Dive into Business Improvements (00:07:08) Tom expresses the importance of focusing on deeper business issues during the review.
Lessons for Other Shop Owners (00:08:32) Carm encourages shop owners to implement simple improvements regardless of peer review participation.
Importance of Cleanliness (00:09:24) Tom highlights how cleaning and improving the shop environment positively affects customer perception.
Engaging Staff in Improvement (00:10:18) Tom shares his strategy for getting staff involved in shop improvements through a collaborative approach.
Accountability in Peer Reviews (00:11:26) Tom discusses the accountability aspect of peer reviews and the importance of following through on suggestions.
Mentorship and Growth (00:12:38) Tom reflects on the benefits of having accountability and mentorship after years of being his own boss.
Overcoming Ego in Business (00:16:36) Tom discusses the importance of being open to advice and criticism for business growth.
Phone Call Evaluation (00:18:16) Discussion on the necessity of recording phone calls for training purposes.
Post-Call Team Meeting (00:19:48) Plans to review phone call recordings with the team for improvement.
Ongoing Front-End Training (00:20:09) Tom discusses the need for continuous training at the service desk.
Back Shop Leadership (00:20:37) Plans to elevate a technician to lead for better communication and workflow.
Team Culture and Family Atmosphere (00:21:34) Tom reflects on the strong family culture established within his team.
Improvements in Facility (00:23:16) Tom talks about personal involvement in facility upgrades and renovations.
Motivating Others Through Sharing (00:24:05) Encouragement for others to prepare for peer reviews and seek coaching.
Value of Self-Assessment (00:24:20) Tom emphasizes the importance of self-evaluation for business improvement.
Benefits of Peer Groups (00:25:05) Discussion on the collaborative benefits of being part of a peer group.
Surrounding Yourself with Excellence (00:25:55) Tom highlights the advantages of learning from top-performing shops.

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections