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Social Constructs...Game Theory...and Auto Repair [E146] - Diagnosing the Aftermarket A to Z

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Thanks to our Partner, NAPA Autotech

Matt Fanslow explores social constructs, relationships, and game theory. Inspired by a wedding he attended and a personal story about a friend dealing with infidelity, he highlights the importance of clear communication and expectations. He connects these themes to game theory, illustrating its relevance in both personal and professional interactions. 

Show Notes

  • Economics with Dr. Joshua Rosenbloom [E038]: https://mattfanslow.captivate.fm/episode/038
  • Automotive Technician Suicide with Margaret Light [E049]: https://mattfanslow.captivate.fm/episode/049
  • Relationships 101 with Margaret Light [E058]: https://mattfanslow.captivate.fm/episode/058
  • Dating Isn't Emotional Rehab with Margaret Light [E081]: https://mattfanslow.captivate.fm/episode/081
  • Shame with Margaret Light [E103]: https://mattfanslow.captivate.fm/episode/103
  • Good Grief with Margaret Light [E116]: https://mattfanslow.captivate.fm/episode/116
  • Contemplating Game Theory (00:01:14) Matt reflects on his desire to discuss game theory, referencing a previous episode with an economist.
  • Wedding Observations (00:02:27) Matt shares his experience attending a wedding and listening to the couple's vows.
  • Social Constructs in Relationships (00:04:59) Matt discusses the social constructs couples create and their potential misunderstandings.
  • Friend's Affair and Reflection (00:06:15) He reveals a friend's marital affair, prompting thoughts on social constructs and personal experiences.
  • Expectations and Social Constructs (00:07:42) Matt explains how social constructs shape behavior and expectations in relationships.
  • Game Theory Basics (00:09:59) He introduces game theory, linking it to social interactions and relationships.
  • Defining Game Requirements (00:12:15) Matt outlines the requirements for a game, including players, rules, and payoffs.
  • Social Constructs and Expectations (00:14:52) He emphasizes the importance of understanding and communicating expectations in relationships.
  • Impact of Broken Rules (00:16:08) Matt discusses the consequences of unspoken rules being broken in relationships and service experiences.
  • Inspiration from Experiences (00:18:34) He encourages listeners to draw inspiration from experiences in both personal and professional contexts.
  • Setting Expectations (00:20:56) Importance of clear communication about processes and customer expectations in automotive services.
  • Building Trust (00:22:05) Establishing trust through consistent service, transparency about costs, and addressing customer concerns.
  • Concepts of Game Theory (00:23:16) Overview of game theory's relevance to relationships and social constructs, emphasizing common sense applications.

 

Thanks to our Partner, NAPA Autotech napaautotech.com

 

Email Matt: [email protected]

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/

Click to go to the Podcast on Remarkable Results Radio

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  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
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      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
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