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By Joe Marconi in Joe's Blog0 commentsIt always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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By carmcapriotto
Culture, Leadership, and Growth: This episode isn't just about the nuts and bolts. It's about the heart and soul of business—people, leadership, and culture. Shari Pheasant and Kenny Wedow don't just share their successes; they get real about the struggles, too. They've both seen firsthand how the right climate can turbocharge a team's performance and drive success. Shari Pheasant, Horse Power Strategies. Shari’s previous episodes HERE Kenny Wedow, Fine Tuned Auto, 4 locations, Colorado. Kenny’s other episodes HERE Show Notes: Watch Full Video Episode Kenny Wedow's Business Growth (00:02:17) Kenny Wedow shares his experience of growing his business from a single store to four locations. The Gift of Struggle (00:02:41) Discussion of the book "The Gift of Struggle" by Bobby Herrera and the definition of struggle. Kenny's Business Struggles (00:03:47) Kenny discusses the challenges he faced in the early stages of his business and his determination to overcome them. People First Philosophy (00:04:34) Shari emphasizes the importance of focusing on people and teamwork in overcoming challenges and driving business success. Leadership and Culture (00:05:43) Shari discusses the significance of leadership and culture in driving business growth and success. Reflecting on Mistakes (00:06:29) Shari emphasizes the importance of learning from mistakes and using scientific data to understand human behavior. Changing Company Culture (00:07:56) Kenny talks about making significant changes to the company culture and the impact it had on business growth. Leadership and Climate (00:09:49) Discussion about the difference between culture and climate in a business and the importance of aligning them. Hiring and Culture (00:11:45) Kenny shares the impact of hiring the right people on the business and the importance of cultural fit in interviews. Money and Energy (00:15:14) Shari discusses the concept of money as energy and its impact on financial situations and business decisions. Pivoting and Adapting to Change (00:17:21) The importance of being open to change and pivoting quickly in business. Leadership and Making Mistakes (00:19:55) Shari and Kenny share their experiences with making mistakes and the importance of admitting and learning from them. Employee Engagement and Company Growth (00:20:43) Kenny talks about engaging employees and investing in company-wide training to drive growth and success. Overcoming Struggles and Embracing Change (00:21:36) Overcoming struggles and the importance of embracing change to drive business success. Learning from Mistakes and Taking Risks (00:25:15) Kenny shares his experience of learning from mistakes and taking risks to drive business growth. Embracing Failure and Moving Forward (00:28:09) Shari shares a story of failure and how it ultimately led to greater success, emphasizing the importance of pivoting and moving forward.
Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter (X): https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections
Click to go to the Podcast on Remarkable Results Radio
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By Joe Marconi
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