What is Your Preferred Method of Paying a Technician?
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By Joe Marconi in Joe's Blog0 commentsIt always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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By carmcapriotto
Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Explore the benefits of peer review groups, coaching, and continuous improvement. Hear how Tom Sciortino's participation in peer reviews led to substantial business transformations, improved team dynamics, and increased customer satisfaction. Learn about the importance of setting aside ego, soliciting feedback from peers, and implementing practical changes to elevate your business. Tom Sciortino, Total Automotive, Buffalo, NY. Tom’s previous episodes HERE. Show Notes Watch Full Video Episode Tom's Recent Peer Review (00:02:57) Tom shares insights about his recent peer review experience with the Gears Performance Group: https://www.wearetheinstitute.com/ Transformation Over Time (00:03:26) Tom reflects on the significant changes in his business since joining a coaching group. Preparation for Peer Review (00:03:46) Tom discusses his team's preparation for the peer review and his lack of anxiety. Impact of Coaching (00:04:01) Tom emphasizes the benefits of coaching on productivity and profit in his business. Team Involvement in Peer Review (00:06:04) Tom explains how his team’s involvement was crucial for the peer review process. Deep Dive into Business Improvements (00:07:08) Tom expresses the importance of focusing on deeper business issues during the review. Lessons for Other Shop Owners (00:08:32) Carm encourages shop owners to implement simple improvements regardless of peer review participation. Importance of Cleanliness (00:09:24) Tom highlights how cleaning and improving the shop environment positively affects customer perception. Engaging Staff in Improvement (00:10:18) Tom shares his strategy for getting staff involved in shop improvements through a collaborative approach. Accountability in Peer Reviews (00:11:26) Tom discusses the accountability aspect of peer reviews and the importance of following through on suggestions. Mentorship and Growth (00:12:38) Tom reflects on the benefits of having accountability and mentorship after years of being his own boss. Overcoming Ego in Business (00:16:36) Tom discusses the importance of being open to advice and criticism for business growth. Phone Call Evaluation (00:18:16) Discussion on the necessity of recording phone calls for training purposes. Post-Call Team Meeting (00:19:48) Plans to review phone call recordings with the team for improvement. Ongoing Front-End Training (00:20:09) Tom discusses the need for continuous training at the service desk. Back Shop Leadership (00:20:37) Plans to elevate a technician to lead for better communication and workflow. Team Culture and Family Atmosphere (00:21:34) Tom reflects on the strong family culture established within his team. Improvements in Facility (00:23:16) Tom talks about personal involvement in facility upgrades and renovations. Motivating Others Through Sharing (00:24:05) Encouragement for others to prepare for peer reviews and seek coaching. Value of Self-Assessment (00:24:20) Tom emphasizes the importance of self-evaluation for business improvement. Benefits of Peer Groups (00:25:05) Discussion on the collaborative benefits of being part of a peer group. Surrounding Yourself with Excellence (00:25:55) Tom highlights the advantages of learning from top-performing shops.
Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections
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By nptrb
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By carmcapriotto
The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/
Check out their podcast here: https://autorepairmarketing.captivate.fm/
If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind
In this episode of "The Weekly Blitz," Coach Chris Cotton from Auto Fix Auto Shop Coaching introduces the "131 Rule," a strategic framework designed to empower auto repair shop employees to become proactive problem solvers. The rule encourages staff to identify one challenge, propose three potential solutions, and recommend the best option among them. This approach not only fosters a culture of critical thinking and independence but also significantly enhances decision-making and customer service within the shop. By implementing the "131 Rule," employees are trained to take ownership of issues, analyze various solutions, and make informed decisions that benefit both the business and its customers.
Additionally, the episode delves into the broader implications of adopting such a strategy, including increased employee engagement, improved operational efficiency, and a more collaborative work environment. Coach Chris Cotton shares real-life examples and success stories from shops that have successfully integrated the "131 Rule" into their daily operations, illustrating the tangible benefits of this approach.
The episode also highlights other insightful podcasts available on the Aftermarket Radio Network, providing listeners with a wealth of resources to further enhance their knowledge and skills in the automotive repair industry. Furthermore, it promotes Shop Marketing Pros, the episode's sponsor, emphasizing their role in helping auto repair shops grow their businesses through effective marketing strategies.
Listeners are encouraged to tune in to "The Weekly Blitz" for more expert advice and practical tips from industry leaders like Coach Chris Cotton, ensuring they stay ahead in the ever-evolving world of auto repair.
Introduction to Supercharging Your Auto Repair Business (00:00:03)
Coach Chris Cotton introduces the podcast and its purpose for auto repair shop owners.
Promotion of Other Podcasts (00:00:45)
Encouragement to check out other podcasts on the Aftermarket Radio Network, including a new podcaster, Craig O'Neill.
Sponsor Acknowledgment (00:01:02)
Coach Cotton thanks Shop Marketing Pros for sponsoring the episode and highlights their unique marketing strategies.
Introduction to the 131 Rule (00:01:32)
Discussion on the need for employees to become problem solvers, introducing the concept of the 131 Rule.
Explanation of the 131 Rule (00:02:13)
Details on how the 131 Rule encourages critical thinking and solution development among employees.
Importance of the 131 Rule (00:03:32)
Explains how the 131 Rule shifts problem-solving responsibility to the team, fostering innovation and efficiency.
Implementation Steps for the 131 Rule (00:04:38)
Practical steps on how to communicate and train the team on applying the 131 Rule effectively.
Creating a Supportive Environment (00:05:49)
Emphasizes the importance of cultivating a culture that values independent thinking and celebrates successes.
Benefits of the 131 Rule for Owners (00:06:38)
Discusses how the 131 Rule reduces stress for owners and enhances decision-making efficiency.
Benefits for Employees and Business (00:06:49)
Improved employee skills and customer service through the implementation of the 131 Rule.
Real-World Application of the 131 Rule (00:07:13)
Encourages sharing real-life examples and role-playing scenarios to teach the 131 Rule effectively.
Overcoming Challenges (00:07:49)
Identifies common obstacles to implementing the 131 Rule and strategies to overcome them.
Final Encouragement to Implement the 131 Rule (00:08:23)
A call to action for shop owners to start using the 131 Rule to empower their teams.
Introduction of the "131 Rule" for auto repair shop employees.
Components of the 131 Rule: identifying challenges, outlining solutions, and making recommendations.
Importance of empowering employees to take initiative in problem-solving.
Benefits of the 131 Rule for owners, employees, and overall business efficiency.
Steps for implementing the 131 Rule in an auto repair shop.
Creating a supportive environment that encourages independent thinking.
Strategies for celebrating successes and providing constructive feedback.
Real-world applications and training methods for the 131 Rule.
Challenges in implementing the 131 Rule, including resistance to change.
Overall impact of the 131 Rule on customer service and satisfaction in the auto repair industry.
Connect with Chris:
[email protected]
Phone: 940.400.1008
www.autoshopcoaching.com
Facebook: https://www.facebook.com/
AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae
#autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook
Click to go to the Podcast on Remarkable Results Radio
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By carmcapriotto
Join Kim, in this episode of the Auto Repair Marketing Podcast as she dives into the key responsibilities shop owners have when teaming up with professional marketers.
From the importance of honesty to the need for regular communication and thinking like a marketer, Kim outlines seven essential points to enhance your partnership and boost your business.
Discover how to lay a strong foundation for your marketing efforts and ensure your shop is ready for growth.
Don't miss these valuable insights and tips!
Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops
Lagniappe (Books, Links, Other Podcasts, etc)
Simon Sinek - Start with Why Ted Talk : https://www.youtube.com/watch?v=u4ZoJKF_VuA
Podcast or Blog about “You’re Not Ready for Marketing” : https://shopmarketingpros.com/how-to-know-when-youre-not-ready-for-marketing/
Show Notes with Timestamps
Introduction and Sponsor Acknowledgment (00:00:01) Kim Walker introduces herself and thanks the sponsors for supporting the podcast. Responsibilities of Shop Owners (00:01:21) Discussion on the responsibilities of shop owners in their relationship with professional marketers. Importance of Kickoff Meetings (00:02:26) Emphasis on the significance of kickoff meetings and thorough preparation for effective marketing. Honesty in Communication (00:04:49) The necessity for shop owners to be completely honest about their business situation with marketers. Monthly Meetings with Marketers (00:06:06) Highlighting the importance of regular monthly meetings to maintain effective communication and collaboration. Thinking Like a Marketer (00:09:26) Encouragement for shop owners to adopt a marketer's mindset to enhance communication and information sharing. Feedback and Transparency (00:13:31) The importance of providing feedback and being transparent about any dissatisfaction with marketing efforts. Kickoff Meeting Excitement (00:17:00) Shop owners feel inspired during kickoff meetings but often revert to old habits afterward. Importance of Deliverables (00:18:06) Shop owners must fulfill promises like taking photos and videos to support marketing efforts. Responsibility in Marketing (00:19:04) Shop owners need to actively participate in marketing strategies to ensure effective collaboration. Fixing Shop Issues Before Marketing (00:20:05) Address internal shop problems before hiring a marketer to avoid compounding issues. Review Audit and Improvement (00:21:28) Conduct a review audit to identify recurring customer complaints that need resolution. Avoid Mediocre Marketing (00:22:40) Ensure your shop is not mediocre before investing in marketing to maximize effectiveness. Engagement and Community Involvement (00:23:38) Active participation in the industry and community is crucial for successful marketing partnerships. Join the Auto Repair Marketing Community (00:25:59) Encouragement to join the Facebook group for automotive repair marketing discussions and resources. Request for Reviews (00:27:03) Hosts encourage listeners to subscribe, rate, and review the podcast to enhance visibility.
How To Get In Touch
Group - Auto Repair Marketing Mastermind
Website - shopmarketingpros.com
Facebook - facebook.com/shopmarketingpros
Get the Book - shopmarketingpros.com/book
Instagram - @shopmarketingpros
Questions/Ideas - [email protected]
Click to go to the Podcast on Remarkable Results Radio
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