Profit vs. Cash Flow: Common Issues & Solutions [E125] - Business By The Numbers
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By Joe Marconi in Joe's Blog0 commentsIt always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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By carmcapriotto
Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Explore the benefits of peer review groups, coaching, and continuous improvement. Hear how Tom Sciortino's participation in peer reviews led to substantial business transformations, improved team dynamics, and increased customer satisfaction. Learn about the importance of setting aside ego, soliciting feedback from peers, and implementing practical changes to elevate your business. Tom Sciortino, Total Automotive, Buffalo, NY. Tom’s previous episodes HERE. Show Notes Watch Full Video Episode Tom's Recent Peer Review (00:02:57) Tom shares insights about his recent peer review experience with the Gears Performance Group: https://www.wearetheinstitute.com/ Transformation Over Time (00:03:26) Tom reflects on the significant changes in his business since joining a coaching group. Preparation for Peer Review (00:03:46) Tom discusses his team's preparation for the peer review and his lack of anxiety. Impact of Coaching (00:04:01) Tom emphasizes the benefits of coaching on productivity and profit in his business. Team Involvement in Peer Review (00:06:04) Tom explains how his team’s involvement was crucial for the peer review process. Deep Dive into Business Improvements (00:07:08) Tom expresses the importance of focusing on deeper business issues during the review. Lessons for Other Shop Owners (00:08:32) Carm encourages shop owners to implement simple improvements regardless of peer review participation. Importance of Cleanliness (00:09:24) Tom highlights how cleaning and improving the shop environment positively affects customer perception. Engaging Staff in Improvement (00:10:18) Tom shares his strategy for getting staff involved in shop improvements through a collaborative approach. Accountability in Peer Reviews (00:11:26) Tom discusses the accountability aspect of peer reviews and the importance of following through on suggestions. Mentorship and Growth (00:12:38) Tom reflects on the benefits of having accountability and mentorship after years of being his own boss. Overcoming Ego in Business (00:16:36) Tom discusses the importance of being open to advice and criticism for business growth. Phone Call Evaluation (00:18:16) Discussion on the necessity of recording phone calls for training purposes. Post-Call Team Meeting (00:19:48) Plans to review phone call recordings with the team for improvement. Ongoing Front-End Training (00:20:09) Tom discusses the need for continuous training at the service desk. Back Shop Leadership (00:20:37) Plans to elevate a technician to lead for better communication and workflow. Team Culture and Family Atmosphere (00:21:34) Tom reflects on the strong family culture established within his team. Improvements in Facility (00:23:16) Tom talks about personal involvement in facility upgrades and renovations. Motivating Others Through Sharing (00:24:05) Encouragement for others to prepare for peer reviews and seek coaching. Value of Self-Assessment (00:24:20) Tom emphasizes the importance of self-evaluation for business improvement. Benefits of Peer Groups (00:25:05) Discussion on the collaborative benefits of being part of a peer group. Surrounding Yourself with Excellence (00:25:55) Tom highlights the advantages of learning from top-performing shops.
Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections
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By carmcapriotto
Thanks to our Partner, NAPA Auto Care Recorded at the NAPA Autotech Training Research Center in Canton, OH, Tracy Capriotto and Bill Weaver from NAPA Autotech Training dive into the fundamentals of electric vehicle safety. Key topics include personal protection equipment (PPE), the importance of glove safety and testing, and an introduction to using meters for EV systems inspection. Stay educated and inspired as you learn crucial EV safety insights from industry experts. Bill Weaver, NAPA Autotech Trainer. Listen to Bill’s previous episodes HERE Show Notes
Safety Protocol Introduction (00:00:26) Bill Weaver introduces basic safety protocols for working with electric vehicles. Personal Protective Equipment (00:00:56) Discussion on the importance of personal protective equipment, particularly gloves, for EV safety. Glove Sizing (00:02:16) Bill discusses glove sizing and the importance of proper fit for safety. Importance of Glove Testing (00:04:31) Bill emphasizes the necessity of verifying the absence of voltage before removing gloves. Pre-planning for EV Work (00:05:20) The importance of planning ahead when working with electric vehicles to ensure safety. Glove Testing Demonstration (00:06:05) Bill prepares to demonstrate how to test the safety of gloves before use. Inflation Method for Testing (00:06:24) Demonstration of inflating gloves to check for leaks and ensure safety. Self-Sealing Feature of Gloves (00:07:46) Bill explains how gloves can self-seal around small leaks and the importance of testing. Cleaning and Maintaining PPE (00:08:51) Discussion on how to clean gloves and tools to maintain their insulating properties. Glove Replacement Guidelines (00:09:49) Bill outlines the timeline and process for glove replacement and testing. Classifications of Gloves (00:10:45) Explanation of glove classifications and their voltage ratings for safety. Glove Testing Responsibility (00:11:10) Discussion on the personal responsibility for tracking glove testing and maintenance. Proper Storage of Gloves (00:12:13) Guidelines on how to store gloves to prevent damage and ensure safety. Understanding Internal Shorts (00:16:59) Bill explains the concept of internal shorts in electric motors and the importance of insulation. Insulation Testing Procedure (00:17:27) Demonstration of using a meter to test insulation between copper windings and steel components. Voltage Testing Explanation (00:18:37) Bill describes the process of checking for shorts using a meter that sends out 500 volts. Resistance Measurement (00:20:11) Testing the resistance of components to determine if they are functioning correctly. Identifying Faulty Components (00:21:13) Bill demonstrates how to identify a dead short in a stator using the testing equipment. Conclusion and Future Training (00:22:33) Tracy expresses gratitude and mentions upcoming training sessions at the Napa EV Ready Training Center.
Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections
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