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Thanks to our Partner, NAPA TRACS Bill Hill, Jamie Carlson, and Doug Callahan discuss the significance of company meetings and the benefits of daily huddles for setting the day's agenda, fostering team communication, and enhancing company culture. They highlight the importance of clear goals, active listening, and fun elements to keep staff engaged. The episode underscores the positive effects of meetings on team dynamics, customer satisfaction, and overall business success. Bill Hill, Mighty Auto Pro, Medina OH. Bill's previous episodes HERE Jamie Carlson, Ervine’s Auto Repair and Grand Rapids Hybrid and EV, Grand Rapids, MI. Jamie's previous episodes HERE Doug Callaghan, Vic’s Service Centre in Wainright, Alberta, Canada. Doug's previous episodes HERE Show Notes

  • Morning Huddles (00:03:02) The purpose and structure of the morning huddle, emphasizing communication and expectations.
  • Overcoming Resistance to Meetings (00:05:43) Jamie and Bill discuss their initial resistance to holding meetings and the benefits they have experienced.
  • Effective Two-Way Communication (00:06:59) Doug emphasizes the importance of listening and feedback in meetings, highlighting the need for follow-up and action.
  • Encouraging Engagement (00:11:48) Jamie shares her creative approach to engaging employees in meetings through activities and sharing personal reflections.
  • Active Listening (00:13:25) Doug and Jamie discuss the challenges of active listening and the importance of taking notes and following up on employee input.
  • Breakfast and Lunch Meetings (00:15:22) Discussion about providing breakfast and lunch for staff, frequency, and purpose of meetings.
  • Implementing Meetings (00:17:11) Benefits of meetings for team building, communication, and staff morale.
  • Scheduling and Starting Meetings (00:19:10) Setting up regular staff meetings, starting on time, and peer pressure to be punctual.
  • Office and Staff Meetings (00:19:56) Office staff meetings, training, and business management meetings.
  • Daily Meetings and Communication (00:21:11) Daily huddles for planning, communication, and updates on work progress.
  • KPIs and Financial Discussions (00:24:28) Discussion on Key Performance Indicators (KPIs), financial goals, and staff bonuses.
  • Appreciation and Celebrations (00:27:39) Gratitude, celebrating staff achievements, and supporting personal goals.
  • Improving Meetings (00:29:15) Suggestions for making meetings fun, changing meeting formats, and incorporating training and external speakers.
  • Friday Gatherings and Two-Beer Fridays (00:30:49) The panel shares their experiences with casual gatherings, including "Two-Beer Fridays," to create a relaxed and bonding atmosphere.
  • Building Trust and Employee Initiatives (00:31:37) The panel discusses how employees taking the initiative to organize gatherings fosters trust and camaraderie within the team.
  • The Importance of Company Culture (00:35:41) The significance of huddles in understanding and shaping the company culture, and the CEO's role in leveraging it for the benefit of all.
  • Benefits of Company Meetings and Huddles (00:33:47) The value of company meetings and huddles, including initial skepticism, the benefits of documentation, and the evolution of staff appreciation.
  • Leading and Participating in Huddles (00:34:18) The format of huddles, the role of the service advisor, and the continuity of huddles in the absence of the CEO.


Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ARN-Website-Banner-July-2022-1200x400-1.

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  • Have you checked out Joe's Latest Blog?

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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