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NASTF, VSP, SDRM with Donny Seyfer [E121] - Diagnosing the Aftermarket A to Z

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Donny Seyfer from the National Automotive Service Task Force (NASTF) discusses the importance of ongoing training for technicians and the challenges they face in accessing information and tools. Seyfer emphasizes the need for collaboration with automakers and lawmakers to improve security measures and technical support.

Show Notes

  • Family Background and Career Journey (00:02:23) Donny Seyfer shares his family's history in the automotive industry and his journey into the professional business.
  • Formation and Growth of NASTF (00:04:20) 
  • Empowering Independent Techs (00:09:39) 
  • Evolution of NASTF's Structure (00:11:35) 
  • Stakeholders and Board Members (00:13:27) 
  • Reprogramming Events and Knowledge Base (00:15:24)
  • Challenges in Supporting Legacy Vehicles (00:21:15) 
  • Development of Tools for Key Code Delivery (00:25:08) 
  • Game Theory Pitch (00:30:50) 
  • Secure Data Release Model (00:32:04) 
  • Scan Tool Validation Program (00:39:09)
  • The VSP Program (00:45:14) 
  • Vehicle Theft and Security (00:46:07)
  • System Testing and Updates (00:53:55) 
  • Engagement with Lawmakers and Automakers (00:54:43) 
  • Tool functionality and availability (00:59:58)
  • Service information access issues (01:00:31) 
  • Tooling and VSP credentials (01:04:51) 
  • Addressing illicit tool use (01:07:17) 

 

Thanks to our Partner, NAPA Autotech napaautotech.com

 

Email Matt: [email protected]

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/

 

Click to go to the Podcast on Remarkable Results Radio



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    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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