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By Joe Marconi in Joe's Blog0 commentsIt always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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By nptrb
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By carmcapriotto
Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:
The idea of this podcast is to stretch our comfort zones and grow.
Growth isn’t automatic or instant - it’s a journey.
In this episode of Speak Up! Effective Communication - our host Craig O’Neill welcomes loyal listener, Darrin Mallett.
Darrin is the owner of Kilgore Tire and Auto Care in Kilgore, Texas and Darrin exemplifies what it means to be on a journey of growth.
Craig and Darrin meet regularly on software implementation and best practices in their day-to-day work, but they quickly realize they are operating with a similar vocabulary on matters relating to behavior and change. Quickly they realized they had been reading books from the same author, one Michael Easter.
The books referenced here are “The Comfort Crisis” and “Scarcity Brain.”
As their conversations continued over the past few months, it became clear to Craig that Darrin’s outlook will resonate and encourage our other loyal listeners, and here we are!
The conversation focuses on a catalyst for change that put Darrin on the path he is on now.
After attending a leadership conference encouraged by his 20 group - he emerged, changed man, became focused on health and is developing positive leadership characteristics.
The change is obvious to those who love and work with him.
Topics Include:
The aura you project in a room The difference from I can to I will Setting and maintaining clear expectations for others Holding oneself accountable before holding other accountable Barriers to growth The practice to “Check that conversation” Removing the victim mindset The importance of writing goals Misogis and takeaways from the Comfort Crisis
We know our Speak Up listeners will be cheering for Darrin on his goal in 2025 to overcome his discomfort with public speaking, and we hope you’ll share some feedback for Darrin on his first ever Podcast interview after listening to this episode.
Share your comments at [email protected] or let us know if you have a topic you’d like to bring to the show!!
Watch Full Video Episode Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:
The Institute at WeAreTheInstitute.com. "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.
AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com
AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!
Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.
In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.
The Aftermarket Radio Network: https://aftermarketradionetwork.com/
Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
Click to go to the Podcast on Remarkable Results Radio
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By Joe Marconi
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By Changing The Industry
The Importance of Planning for Life's Unexpected Turns #podcast #automotivebusiness
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By Changing The Industry
Delegation Secrets For Overcoming Growth Barriers in Business #podcast #autorepairbusiness
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