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My Technicians Won’t Go To Training: Why Not? [RR 875]

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Our panel from NAPA AutoTech Training, discuss key insights regarding the pivotal role of continuous training in the automotive aftermarket industry. What are the challenges of learning technical material after a demanding workday and is there the need for tailored training sessions that consider the environment and attention span of technicians? The NAPA Apprentice Program was highlighted for its self-paced approach, allowing apprentices to earn multiple ASE certifications in a span of two years. Beyond training, the panel stressed the significance of investing in technicians and the consensus emerged that prioritizing attitude and work ethic in technician hiring, rather than just skill sets, equals a successful workforce.

Allen Bass, Regional Manager, NAPA AutoTech Training Randy McClure, Regional Manager, NAPA AutoTech Training Scott Kochetta, Director, NAPA AutoTech Training Sales & Business Development

Show Notes

  • Daytime vs Nighttime Training (00:01:31) Discussion on the effectiveness of daytime and nighttime training sessions and the challenges faced by technicians attending training after work.
  • Importance of Instructor Training (00:04:09) The importance of keeping instructors trained and up-to-date to ensure they can effectively engage and teach students.
  • Investment in EV Training (00:06:13) The challenges and investments involved in developing training content for electric vehicles and the increasing prevalence of EVs in the automotive industry.
  • The Build a Tech Program (00:08:55) Discussion on the importance of the Build a Tech Program in training technicians and providing them with career opportunities.
  • The Apprentice Program and its Benefits (00:16:46) Explains the competency-based curriculum of the apprentice program, the certifications earned, and the benefits for shops.
  • Learning Management Systems and E-Learning Library (00:19:07) Discusses the importance of a good learning management system (LMS) and the integration of the apprentice program and e-learning library.
  • Virtual Training and its Importance (00:21:45) Explores the significance of virtual training, its reach, and the need for it in areas where physical attendance is not feasible.
  • Training Equates to Retention (00:26:24) Discussion on the importance of training and how it leads to employee retention and positive culture.
  • Selling the Value of Training (00:27:43) The challenges of convincing shop owners to invest in training and the long-term benefits it brings to the business.
  • Hiring for Attitude and Work Ethic (00:30:46) Emphasizing the significance of hiring technicians based on their attitude, work ethic, and willingness to learn, rather than just their skill set.
  • The importance of investing in training (00:35:06) Discussion on how training is not just an expense but an investment in the future of the business and the technician.
  • Personal satisfaction in helping others (00:36:04) The fulfillment and satisfaction that comes from teaching and helping technicians improve their skills and future prospects.
  • Encouraging shop owners to invest in training (00:37:14) The importance of shop owners taking a leap of faith and investing in training for their technicians, with a story analogy to emphasize the point.

 

Thanks to our Partner, NAPA AUTO CARE

 

Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

Connect with the Podcast:

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

 
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  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
      By Joe Marconi in Joe's Blog
         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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