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Shop Foreman Frustrations with Bryan Pollack, Sean Tipping, and Matthew Skundrich - Diagnosing the Aftermarket A to Z

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Matt Fanslow, Bryan Pollack, Sean Tipping, and Matt Skundrich discuss their experiences as shop foremen. They also discuss the challenges of diagnosing and repairing vehicles remotely, the importance of technician training and staying updated with technology, the expectations, and responsibilities of a shop foreman, balancing efficiency and thoroughness in diagnosing and repairing vehicles, and pay structures and incentives for technicians.

Show Notes

  • The challenges of remote diagnostics (00:00:48) 
  • Using TeamViewer for scan tool issues (00:02:33) 
  • The importance of starting over in diagnostics (00:04:17) 
  • The challenges of remote assistance (00:06:51)
  • Overwhelming workload (00:07:41) 
  • Expectations and challenges of the shop foreman role (00:12:27)
  • "Handling every single thing creates dependency" (00:14:45) 
  • "Challenges with accessing service information" (00:17:18) 
  • The challenges of managing a growing shop (00:21:13) 
  • The need for specialized personnel in the profession (00:22:26) 
  • The use of database diagnostic tools (00:24:28) 
  • Remote diagnostics and troubleshooting (00:29:21) 
  • The importance of leadership training (00:34:37) 
  • The difference between mistakes and negligence (00:35:26) 
  • The benefits of using plasma cutters (00:37:23) 
  • Tool inventory control (00:43:57)
  • Payment structure for shop foremen (00:49:20) Debate about the most suitable payment structure for shop foremen, including flat salary, commission on parts sold, and profit sharing.
  • Flat rate payment system for technicians (00:51:05) 
  • The importance of teaching and learning (00:54:23) 
  • Individualized motivation and incentives (00:57:36) 
  • Improving Efficiency and Productivity (01:00:43) 
  • Rewarding Technicians for Performance (01:01:43) 
  • The importance of empathy in the shop foreman role (01:06:55) 
  • The value of treating employees better than tools and equipment (01:08:26) 
  • Challenges faced by technicians and the lack of support (01:10:43) 
  • The frustration of technicians (01:13:29)
  • The value of expertise and honesty (01:15:11) 
  • Using aftermarket tools in collision repair (01:25:43) 
  • Remote diagnostics and calibration measurements (01:26:17)
  • Calibration Measurements (01:27:20) 

Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: [email protected]

Diagnosing the Aftermarket A - Z YouTube Channel HERE


Click to go to the Podcast on Remarkable Results Radio

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  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
      By Joe Marconi in Joe's Blog
         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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