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Compare "The Bear" with Carm Capriotto - Diagnosing the Aftermarket A to Z

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Matt Fanslow is joined by Remarkable Results Radio Host, Carm Capriotto to discuss the TV show "The Bear" and its relevance to their experiences in the automotive industry. They highlight character development, the challenges of running a business, and the importance of purpose in driving actions. They also discuss the significance of uniforms, creating a positive service experience, and the need for respect and professionalism in the industry. They reflect on the transformation of characters in the show and how it relates to their own industry. Overall, they find the TV show relatable to their own experiences and encourage listeners to watch it for inspiration and self-improvement.

  • The relevance of "The Bear" TV show (00:00:43) Discussion about the show "The Bear" and its resonance with their experiences in the automotive industry.
  • Parallel between small hobbyist shop and top-tier shop (00:04:33) 
  • The importance of purpose in the show (00:05:42) Highlighting the significance of purpose as a central theme in the show, particularly in season two.
  • The evolution of Carmy as an owner (00:09:03) 
  • The importance of discipline and customer service (00:11:01) Observations on the discipline and customer service practices showcased in the TV show "The Bear" and how they can be applied to running a better automotive repair show
  • Providing exceptional service experience (00:17:12) Realizing that fixing the car right the first time is not enough.
  • Creating meaning in uniforms (00:19:14) Exploring ways to give uniforms meaning and recognition, similar to the chef jacket in the show "Bar Rescue."
  • The Bear transformation (00:24:03) Discussion about the transformation of "The Bear" restaurant and its impact on the main character's life.
  • Unreasonable Hospitality book (00:25:20) Mention of the book "Unreasonable Hospitality" and its relevance to the automotive industry.
  • Creating a memorable customer experience (00:28:03) Exploration of how top restaurants and shops create a memorable customer experience and the importance of cleanliness, integrity, and respect.
  • The grind of starting a business (00:31:44) 
  • The success and redemption of Richie (00:32:41) Talking about Richie's journey and growth as a chef in the TV show "The Bear."
  • The importance of respect in the industry (00:35:48) Exploring the need for mutual respect and professionalism in the automotive industry.
  • Marcus learns from Lucas, a renowned pastry chef (00:39:45) Marcus goes to England to work with Lucas and learns about the importance of hard work and dedication in becoming a skilled chef.
  • Inspiration and growth in the automotive industry (00:41:51) Discussion about the inspiration and growth of individuals in the automotive industry, with examples of John Thornton and Eric Ziegler.
  • The importance of quality parts and equipment (00:46:38) Discussion on the parallels between a high-quality restaurant and an auto repair shop, emphasizing the need for skilled technicians and reliable parts and equipment.
  • The consequences of cutting corners (00:48:16) Exploration of how taking shortcuts and using cheap parts can lead to negative outcomes for repair shops, including warranty issues and loss of customers.
  • The significance of clean books and legitimate business practices (00:49:01) Highlighting the importance of maintaining clean financial records and operating a legitimate business to achieve success.
  • Seeing personal growth in employees (00:55:07) The satisfaction of witnessing employees embrace the company's philosophy and grow personally.
  • Appreciating the industry (00:55:48) Encouragement to watch "The Bear" and appreciate the relatable material, leading to personal and professional growth.
  • What the Aftermarket Can Learn from Professional Wrestling – Matt Fanslow

 

Carm Capriotto

 

Remarkable Results Radio Podcast

[email protected]

 

Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: [email protected]

Diagnosing the Aftermarket A - Z YouTube Channel HERE

 

Click to go to the Podcast on Remarkable Results Radio

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  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
      By Joe Marconi in Joe's Blog
         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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