By
carmcapriotto
Thanks to our Partners, NAPA TRACS, and Today's Class
"'As a younger shop owner, a struggling shop owner, it's a lot to try and find and fix. The ultimate goal is to work on one thing at a time. How do you eat an elephant? One bite at a time."
Recorded at the 2025 Institute Summit, discover the transformative power of coaching and accountability within the automotive repair industry. Jennifer Hulbert and Aaron Woods, facilitators of the Institute's performance groups, share insights on how peer support and leadership development can drive significant improvements in shop owners' businesses. They emphasize the importance of personal growth, strategic focus, and the ripple effect of better business practices on employees and communities.
Jennifer Hulbert, Service Plus Automotive, Calcium, NY. Institute for Automotive Business Excellence. Listen to Jennifer’s previous episodes HERE
Aaron Woods, X-tra Mile Auto Care, Stillwater, OK. Institute for Automotive Business Excellence. Listen to Aaron’s previous episodes HERE
Show Notes
Watch Full Video Episode
The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/
Guest Introductions (00:00:00)
The Role of Coaching (00:02:12)
Personal Transformation Through Groups (00:03:11)
Collective Accountability (00:05:06)
Transformation in Leadership (00:06:06)
Growth vs. Improvement (00:07:43)
Removing Limitations (00:08:58)
Building Leaders (00:09:04)
Shared Experiences in Accountability (00:10:52)
Chosen Family Dynamics (00:15:41)
The Importance of Support (00:16:24)
Networking Group Realities (00:18:24)
The Importance of Internal Motivation (00:18:41)
Lessons from the Burro (00:19:33)
Facilitator Challenges (00:20:44)
Self-Responsibility in Coaching (00:21:20)
Understanding Shop Ownership (00:22:29)
Taking the First Step (00:23:08)
Aaron's Transformation Story (00:23:15)
The Power of Exposure (00:28:39)
The Journey of Learning (00:32:39)
Starting Point for Improvement (00:34:10)
The Importance of Production Management (00:36:11)
Key Issues in Sales and Margin Management (00:36:44)
Factors Influencing Shop Success (00:36:58)
Facilitator's Rewarding Experience (00:38:03)
Impact of Group Collaboration (00:38:29)
The Spiderweb Effect on Society (00:40:15)
The Importance of Coaching and Networking (00:40:26)
Benefits of Group Processes for Employees (00:41:15)
Thanks to our Partner, NAPA TRACS
NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
Thanks to our Partner, Today's Class
Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/
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The Aftermarket Radio Network: https://aftermarketradionetwork.com/
Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
Click to go to the Podcast on Remarkable Results Radio
By Joe Marconi in Joe's Blog0 commentsIt always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
By Changing The Industry
By carmcapriotto
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