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Have you ever wondered how different businesses face similar challenges? Join Barry Barrett, a certified Entrepreneurial Operating System (EOS) implementer and business consultant, and Jeremy Bates, the president of Bates Security. They discuss the importance of culture, family, and implementing the Entrepreneurial Operating System (EOS) in their businesses. The key takeaway? Building a strong culture and surrounding yourself with quality people can lead to long-term success and employee retention.

Jeremy Bates, President, Bates Security.

Barry Barrett, a Certified EOS Implementer. As an EOS Implementor in his company, Business With Purpose, brings dedicated support to Leadership and Sales teams in all types of organizations, helping them structure the six key components of their business to make it operate with the best processes for their specific industry, using the EOS Model. Listen to Barry’s other episodes HERE.

Show Notes

  • Watch Full Video Episode
  • Barry Barrett Contact Info
  • EOS: Entrepreneurial Operating System Podcast Series with Barry Barrett
  • Similar Challenges Faced by Different Businesses (00:02:10) Discussion on how different businesses, including automotive repair and security, share similar challenges.
  • Success of a Family-Owned Business (00:08:15) The importance of hard work and earning trust in creating a successful family-owned and operated business.
  • Implementing the Book "Traction" (00:10:05) The decision to hire a professional to successfully implement the concepts from the book "Traction" in their business.
  • Working Together and Push-Pull Dynamics (00:12:56) The dynamic between Jeremy and Barry, their similarities, and how they push and pull each other to achieve success.
  • The Impact of Implementing EOS (00:18:06) Discussion about how implementing EOS has helped the business grow and gain clarity.
  • Being Both the Integrator and the Visionary (00:19:00) Exploring the possibility of being both the integrator and the visionary in a business.
  • The Importance of EOS in Making Key Moves (00:20:07) Highlighting how EOS has helped the business make important decisions and moves more quickly.
  • Building a Great Company and Enabling Personal Success (00:26:45) Discussion about the importance of building a great company while enabling personal success, with examples of success stories from team members.
  • Training Technicians and Core Values (00:27:46) Exploration of how the security business trains technicians and the importance of having core values in place to prevent prima donnas.
  • Challenges in the Security Industry (00:33:37) Comparison of the challenges faced in the security industry, including dealing with DIY systems and the complexity of installing large-scale security systems.
  • Importance of Security and Reliability in the Automotive Aftermarket Industry and the Security Business (00:35:30) Discussion on the importance of security and reliability in the automotive aftermarket industry and the security business.
  • The Significance of Security Systems for Residential and Business Properties (00:36:29) Discussion on the significance of security systems for residential and business properties, including fire systems and video monitoring.
  • The Benefits of Implementing EOS in Businesses (00:37:40) Exploration of the benefits of implementing an operating system like EOS (Entrepreneurial Operating System) in businesses, and the value of hiring an implementer.
  • The Value of Quarterly Meetings and Implementers (00:43:19) Discussion about the importance of quarterly meetings and the role of implementers in business growth.
  • Stagnation vs. Acceleration in Business Growth (00:44:12) Exploring the need for an implementer in a business that wants to accelerate growth, and the possibility of needing a new implementer if growth is stagnant.

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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