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Don’t Be a Boss, Be a Leader: Tips for Building Strong Relationships with Your Employees [RR 858]

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carmcapriotto

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David Askwith, Managing Director of Auto Stream Car Care, discusses the importance of evolving and changing as a leader in the automotive industry. He shares personal experiences and offers advice to shop owners on how to improve their leadership skills and build better relationships with their employees. David stresses the importance of seeking guidance and advice from peers and mentors, holding employees accountable while also being part of their career development, and building trust within the team and the organization. He also emphasizes the need for leaders to constantly evaluate their culture and reputation.

David Askwith, Managing Director, Auto Stream Car Care, MD. David’s previous episodes HERE

Show Notes

  • Evolution of Leadership (00:02:13) David Askwith and Carm Capriotto discuss the evolution of leadership and how it takes time and experience to become a great leader.
  • Importance of Feedback (00:07:30) David Askwith advises small shop owners to ask for honest feedback from their employees to become better leaders and build better relationships.
  • Learning from Mistakes (00:05:51) David Askwith shares his experience of losing his store due to a theft and how it helped him evolve as a leader and learn from his mistakes.
  • Embrace the Pain (00:08:29) Importance of embracing difficult conversations and seeking advice from peers and networks to improve leadership skills.
  • Self-Help and Time Management (00:09:35) The importance of seeking knowledge through self-help and time management to improve leadership skills.
  • Establishing Company Goals (00:15:42) The challenge of bridging company goals to employees and establishing a living culture within the organization.
  • Holding People Accountable (00:17:57) Importance of holding people accountable, meeting with employees regularly, and getting them to acknowledge mistakes and make changes.
  • Building Consensus (00:20:18) Importance of building consensus and starting with why when leading a team, and not being afraid to ask for solutions.
  • Tough Decisions (00:23:37) Making tough decisions as a leader, seeking to understand first, and coaching employees to change habits and perspectives.
  • Consistency in Leadership (00:25:58) David and Carm discuss the importance of being consistent in leadership, treating everyone as an individual while having the same rules for everybody.
  • Building Trust (00:26:55) David talks about the importance of building trust in yourself, your team, and your system, and how trust happens over time.
  • Reputation (00:30:40) David and Carm talk about the importance of reputation in the industry, and how it can cut both ways.

Thanks to our Partners, AAPEX and NAPA TRACS.

Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com

Connect with the Podcast:

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

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  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
      By Joe Marconi in Joe's Blog
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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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