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In this episode, Carm Capriotto sits down with a panel of automotive professionals who share their experiences at the Leadership 2.0 Program from the University of the Aftermarket. They discuss the importance of professional development and improving leadership techniques in the industry and how the program helped them bond with fellow service professionals. Johnny Weber, the owner of Weber's Automotive in Dayton, Ohio, was the focus of their project. Find out how they helped him transition from a technician to a shop owner and the importance of resources available in the aftermarket industry.

Johnny Weber, Weber's Automotive, Dayton, OH.

Jason Caldwell, Director of Sales/Partner RPS Marketing

Alda Rodriguez, Sales Manager, Service Dealer Solutions, Epicor Software Corporation

Lindsay Maurer, Stanard Motor Products, Pricing Manager, North American Business

Show Notes

  • Introduction to Leadership 2.0 program (00:00:06) Leadership 2.0 program from the University of the Aftermarket
  • Importance of professional development (00:03:39) The importance of professional development and improving leadership and organizational culture techniques in the automotive industry.
  • Rallying around Johnny Weber (00:03:30) The guests discuss how they built their entire project for the Leadership 2.0 program around Johnny Weber and his place in the industry and how they bonded with fellow service professionals during the program.
  • Leadership 2.0 program (00:05:12) How Johnny Weber transitioned from technician to shop owner through the Leadership 2.0 program and the importance of industry resources.
  • Overwhelming experience (00:07:00) Johnny Weber shares his overwhelming experience during the Leadership 2.0 program and how it helped him with his business succession plan.
  • Learning from different perspectives (00:08:03) The big takeaways from the Leadership 2.0 program include gaining new perspectives on the automotive aftermarket industry and learning from different roles and perspectives.
  • Leadership and Professional Development (00:09:49) The importance of professional development and improving leadership and organizational culture techniques in the automotive industry is discussed, including the need for service professionals to speak to suppliers and manufacturers about their challenges.
  • Networking and Professional Development (00:14:43) The importance of networking and professional development in the automotive industry, including the role of podcasts and coaching.
  • Succession Planning (00:15:46) Succession planning and the role of mentorship and coaching in the industry.
  • Professional development (00:19:18) Carm Capriotto offers to produce a podcast format for any next project from Leadership 2.0 that wants to present, emphasizing the importance of professional development.
  • Connecting with fellow service professionals (00:23:13)
  • New Perspective on Industry (00:26:43) Insights gained from the Leadership 2.0 program

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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