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Consistency and Common Sense Trumps Trendiness [AW 154]

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carmcapriotto Grand Master

carmcapriotto

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Andy Bizub emphasizes the importance of common sense and listening in the automotive industry. It's essential to be open to new ideas and ways of doing things while maintaining consistent business practices and providing real value to employees. By listening to employees and encouraging them to share their thoughts and insights, businesses can thrive and succeed in the ever-evolving industry.

Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL.  Andy’s previous episodes HERE.

Show Notes:  
  • Watch Full Video: HERE
  • (00:03:36) The importance of common sense in decision-making and how it can be imparted to employees.
  • (00:05:42) The brain drain in the industry and the need for sustainable employee benefits.
  • (00:08:25) The importance of training and how Andy has implemented daily training sessions at Midwest Performance Cars.
  • (00:12:35) Andy emphasizes the importance of consistency in decision-making, staying honest, and following through. He also shares advice from his father-in-law on creating achievable and sustainable bonus plans.
  • (00:15:11) The importance of listening to gain common sense
  • (00:16:24) Andy explains how he encourages his employees to listen to each other and how he learns from them.


Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

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carmcapriotto Grand Master

carmcapriotto

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Thanks, Joe, for your comments and support at Auto Shop Owner. I keep finding that common sense is missing in many decisions. Just one idea ... when you are working with your team and looking for buy-in on an idea or a change, wouldn't it be nice to ask your team, 'does this make sense?'; then sit back and listen without comment. A monumental learning moment, and your team will appreciate that you involved them and that you are driving common sense ideas and decisions.

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
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