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By Joe Marconi in Joe's Blog0 commentsIt always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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By carmcapriotto
Thanks to our Partner, NAPA Autotech
Matt Fanslow emphasizes the importance of taking control of one’s life and career, especially during challenging times. Using the analogy of flying a plane, he stresses the need for focus and decisive action. Drawing from his mentor Robert "Dutch" Silverstein's advice to "fly the darn plane," Matt discusses personal and professional development in the automotive industry. He highlights the value of self-assessment, hard work, and continuous learning, and underscores the significance of training and mentorship.
Flying the Plane Analogy (00:01:34) Facing Life's Challenges (00:02:47) Making Intentional Decisions (00:04:01) Learning from Tough Situations (00:05:21) The Sully Incident (00:06:30) Gathering Information (00:09:01) Career Planning and Self-Assessment (00:10:25) The Role of Mentorship (00:11:35) Honesty in Self-Assessment (00:12:41) Value of Continuous Learning (00:15:01) Reality of Career Aspirations (00:16:07) Finding Your Niche (00:19:36) Mastering Skills (00:20:55) Misunderstanding Career Potential (00:22:07) Value as a Worker vs. Human (00:23:24) Understanding Skills and Passion (00:24:53) Flying the Plane Analogy (00:26:09) Encouragement and Gratitude (00:27:14)
Thanks to our Partner, NAPA Autotech napaautotech.com
Email Matt: [email protected]
Diagnosing the Aftermarket A - Z YouTube Channel HERE
Aftermarket Radio Network: https://aftermarketradionetwork.com/
Click to go to the Podcast on Remarkable Results Radio
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By Joe Marconi
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By carmcapriotto
Wesley Adams, a shop manager and radio host from Cincinnati shares his experiences in leadership, the importance of course correction in business, and the value of continuous learning. He discusses his mentorship under his boss, Bryan Kauffeld, and the adjustments they made in their business during the COVID-19 pandemic. Wesley also talks about his recent shift to managing a transmission shop and the importance of intuition and situational awareness in his role. Wesley Adams, Ulmer’s Auto Care, Cincinnati, OH.
Show Notes:
Course Correction (00:01:03) The concept of course correction in various aspects of life and business. Trusting Your Team (00:06:00) Wesley Adams talks about the importance of trusting your team and seeking honest feedback for making course corrections in business. The mentorship conversation (00:08:58) Wesley talks about his boss, Bryan Kauffeld, being his mentor and teaching him about life, business, and leadership. Course correction after COVID (00:10:12) Wesley discusses how the COVID pandemic forced them to make course corrections and look for new opportunities to improve and grow. Learning to manage a transmission shop (00:10:37) Wesley talks about the challenges and learning experiences of managing a transmission shop, including different business processes and sales tactics. The importance of understanding people and their attitudes (00:16:48) Wesley discusses the importance of knowing the attitudes and personal lives of team members in order to effectively manage a business. The value of incremental improvements (00:18:05) Wesley emphasizes that small, intentional course corrections and marginal gains over time can lead to significant success. Wesley's background and moral compass (00:18:41) Wesley shares his background and how his experiences shaped his moral compass, leading him to prioritize honesty and teaching in his approach to sales and leadership. Thanks to our Partner, Dorman Trainings.
Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour
Connect with the Podcast:
-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz
-Join our Insider List: https://remarkableresults.biz/insider
-All books mentioned on our podcasts: https://remarkableresults.biz/books
-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
-Buy Me a Coffee: https://www.buymeacoffee.com/carm
-The Aftermarket Radio Network: https://aftermarketradionetwork.com
-Special episode collections: https://remarkableresults.biz/collections
Click to go to the Podcast on Remarkable Results Radio
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By Ruben Van Zenden
Today, we simply cannot ignore social media, everyone is using it whether you are a fan or not. Personally, I think it has its negative and positive sides.
I have been looking at 100+ car repair shops and noticed that only a hand full are using social media marketing, for example, Facebook advertising.
Why are so few car repair shops making use of this, in my opinion, great opportunity to increase car count?
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By Joe Marconi
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