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Are You Considering Mobile Services & Repairs?

Joe Marconi
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tomkatv10 Apprentice

tomkatv10

Posted
Posted

Yes, I was starting to plan that out when Covid hit so it was tabled, but it’s back in play for 2023 planning. I am in a town with a lot of cars and a decent amount of auto repair facilities. We are probably the number one or two independent in regards to volume and revenue and growing steadily, but growth has been bottlenecked due to amount of bays and parking. There are no more facilities zoned for repair in the immediate area. When I moved here, my plan was to conquer this town one car at a time. Only way to get into the other shop’s territories to get those cars is to drive to them. So mobile will be part of the expansion into those territories. We be selective about what we do and what we drive back to the shop. It’s really just about expansion without another brick and mortar 

 

 

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bantar Community Regular

bantar

Posted
Posted
On 9/4/2022 at 8:28 AM, Joe Marconi said:

Wow, now that is an issue that is worth discussing: How do you set up a process that keeps track of your mobile employees?

Well, I have a friend that builds an application for Service Industry businesses...  Anyone that schedules repairs, has cars/trucks on mobile jobs, etc. (Carpet Cleaners, Handyman, etc)   His product is called ServiceMinder.io   It tracks driver locations, plans the routes, handles invoicing, etc.   It's probably overkill for a small mobile team.   I'd have to guess that there are other such products on the market.   Probably search for mobile worker tracking app.

In the old days before GPS, you'd see the telephone linemen (and many others I'm sure) taking a nap on the side of the road, and no one knew that they were not "on the job".   Now, with GPS, you are on a leash.   I'm betting that it also reduced the revenue on the golf courses too.   Some people like siestas and some like to play.  

The new GPS technology reminds me of a story that a friend told me about another new technology that started back in 1974.....  Direct Deposit.   Many people would get a check on Friday, cash it and then bring home, let's say 80%, pocketing the other 20% for fun money.   The wife didn't know how much the husband really made.    He said his team was livid about having to use Direct Deposit.   It worked out well for those wives as their husbands FINALLY received that long over due "raise".  😁    Technology is both great and evil depending on context.

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bantar Community Regular

bantar

Posted
Posted
On 9/10/2022 at 3:27 PM, Joe Marconi said:

Even with tracking your employees, I still say that only a limited select few services can be performed on the road.  Technology and the necessary tools are just a few of the driving forces that makes it very difficult for mobile repairs. 

Agreed.  Multiple times now, I've had a customer say that they called out a mobile mechanic and he tells them what is wrong and then says that you need to take it to a real shop for work.  The implication is that this is not a candidate for mobile repair.  Then, we get to start all over.  Seems like a wasted and expensive first step. 

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  • 3 weeks later...
GetStartedAuto Newbie

GetStartedAuto

Posted
Posted (edited)

Mobile technician here!

I'll start by saying I love this site! My name is Jarvis and I started Get Started Auto Repair in Las Vegas, Nevada in February of 2021. I joined this site last year and haven't posted yet, since all of the posts are from shop owners and I was a bit intimidated to bother posting since I'm just a mobile guy. That being said, this topic is right up my alley, so I thought I'd provide some insight on the mobile tech experience.

It seems the concensus or possibly even the misconception regarding mobile techs are the work will need to be simple or only a few types of repair jobs can be performed. Here are just some of the jobs I've completed successfully at the customer's location:

  • Strut and shock replacement
  • Steering rack replacement
  • Steering column replacement (and EPS recalibration)
  • AC compressor replacement, AC condenser replacement, AC refrigerant hose replacement - including refrig. evac., recovery & recharge
  • AC system cooling issue diagnostics (leak testing etc)
  • Fuel pump replacement (inside of gas tank)
  • Fuel injector & pressure pulse dampener replacement (after a series of diagnostic tests)
  • Starter replacement
  • Brake rotor, pads & brake drum/shoe replacement
  • Timing belt replacement
  • CV axle replacement
  • Exhaust system replacement (from cat converter to flex pipe to resonance pipe down to the muffler)
  • Engine performance & driveability diagnostics (using bidirectional scan tool & an oscilloscope, with a few self-made tools)
  • Headlight replacement (on vehicles requiring removal of  bumpers and other components)
  • Thermostat replacement, coolant flushing & air bleeding
  • Oil pump rebuild (on GM engines where timing cover has to be removed and engine partially raised)
  • Knock sensor code diagnostics, testing & wiring harness repair
  • Transmission removal & replacement

These are just a few repairs that come to mind that I've completed on a customer's site, within an hour and no more than 3 hours (except the tranny swap -- I'll never do that again!). The trick is to know your limitations when the quote request or referral comes through. I research ALL quote requests briefly, to get an idea of the labor rate average and what the job will entail to complete. If the quote request states they have white smoke coming from the tailpipe and their coolant is disappearing daily, I tell the prospect it's likely they have a blown head gasket and that job is outside of our scope to do since it's a job that may not be finished in one day. And as a mobile tech, I don't take on any job that won't allow me to have the customer's vehicle fully assembled and ready to roll on the same day (unless more parts are needed and I planned a return visit).

As far as sending them to a "real repair shop," I would never use the term "real" because that downplays what we offer and my value as a tech. But I do like to be able to tell a customer "while we can't perform the repairs on the diagnostic we gave you, feel free to contact our partner, XXXXXXX auto shop and tell them Jarvis sent you for a great deal and customer experience."

I'm still in the process of finding an actual shop I can refer customers and prospects to when the work is beyond my scope, but the same reason I got into this as a mobile mechanic is the same reason I haven't yet found one -- lack of trustworthiness among so many in the industry and it's tough to find one you can trust without actually experiencing their services as a customer.

 I do think once a tech gets some experience offering mobile services, the natural progression is to open up a brick in mortar, simply because you start to see the limitations posed by being mobile, which the number one concern being scalability (or lack thereof). As well as dirtbag prospects who feel they can get over on you because you're a "mobile guy." Until they realize you have processes and procedures in place to make them as accountable as a brick and mortar would.

Hope my little $.02 brought a little perspective to those of you who may not know how a mobile repair company operates and the types of repairs that can be done on the road. And I'm glad to see a mobile conversation on the site. I'll definitely be trying to post more as time allows and people engage.

 

Edited by GetStartedAuto
  • Like 1
Jonathan Thompson Newbie

Jonathan Thompson

Posted
Posted

I was doing mobile for about 3 years. I made pretty good money. I really enjoyed it once I get my license straightened out I think I might get back into it. But if you do decide to do it I suggest making that your only thing. Cause running a shop and doing mobile would be like burning a candle on each end before you know it your burnt out. If your trying to get into it I suggest making a 1, 2, or maybe a 3 man crews that only does mobile or hire a manager. But I really liked it cause there's a lot of perks. it never gets boring, with the change of scenery and quick pace, it gets exciting. And the sense of freedom is awesome. There's Also no overhead so the only expenses are mostly gas, food, cellphone, cleaning supplies, occasional tool here and there, and maintenance on your vehicle. Everything can be a write off that helps. It makes it convenient for the costumers, that in return compells them to want to tip. Granted a shop makes things easier but it's still very possible to complete any job no matter How big or small...

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  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
      By Joe Marconi in Joe's Blog
         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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      Show Notes with Timestamps
      Introduction to the Episode (00:00:10) Brian introduces the podcast and the topic of community involvement. Topic Suggestion Acknowledgment (00:00:34) Brian mentions Doug DeLuca's suggestion for the episode topic. Sponsor Acknowledgment (00:01:00) Brian thanks RepairPal for sponsoring the episode. Technical Issues Discussion (00:01:30) Brian and Kim discuss technical issues and Brian's experience with braces. Community Involvement Concerns (00:03:44) Kim shares a friend's hesitation about promoting community involvement due to fear of appearing boastful. Successful vs. Selfish Promotion (00:05:44) Discussion about the fine line between effective promotion and self-promotion. Promoting Community Engagement (00:07:24) Kim emphasizes the importance of spacing out promotional posts about community involvement. Starting with Gratitude (00:07:46) Kim suggests starting messages about community involvement with expressions of gratitude. Importance of "Why" (00:09:09) Discussion on the significance of explaining the reasons behind community involvement. Examples of Community Involvement (00:09:15) Brian and Kim share experiences of their community service activities. Promoting Community Work (00:11:25) Brian discusses the importance of promoting community service to demonstrate business values. Messaging about Community Involvement (00:12:21) Kim provides examples of how they communicate their community involvement on social media. Team Engagement in Community Work (00:14:20) Brian reflects on the team's connection with community members during service activities.  Closing Sponsor Acknowledgment (00:15:14) Brian thanks RepairPal again for supporting the episode. Community Engagement Strategies (00:15:26)   Discussion on how RepairPal helps auto shops gain customers through certification and fair pricing. Customer Loyalty Apps (00:16:25)  Introduction of App Fueled, a customer loyalty app designed for auto service shops. Highlighting Community Work (00:17:11)  Tips on emphasizing organizational missions instead of personal achievements in community involvement. Authentic Community Involvement (00:17:54)   The importance of sharing community efforts without seeking personal recognition or return. Sharing GoFundMe Campaigns (00:18:51)  Encouragement to promote charitable causes without boasting about personal donations. Industry-Specific Support (00:19:16)  Discussion on giving back to the auto repair industry and local communities. Respecting Privacy in Sharing (00:19:39)  The balance between sharing community involvement and respecting the privacy of those served. Educating Marketing Teams (00:22:43)  The need to guide marketing teams on how to portray community involvement authentically. Collaborating with Other Organizations (00:24:17)  Benefits of partnering with local businesses for community service efforts. Celebrating Local Teams (00:25:38)  Highlighting local sports teams and community events to promote goodwill. Telling the Story of Donations (00:27:40)  Importance of sharing the personal connection behind charitable contributions. Personal Anecdotes from Mission Trips (00:28:28)  Sharing impactful stories from mission trips to illustrate the importance of community support. Personal Anecdote on Community Support (00:29:29)  Kim shares a personal story about supporting organizations that assist her brother with disabilities. Encouragement to Join Facebook Group (00:30:44)  Kim invites listeners to join their Facebook group for further engagement and community building. Request for Podcast Reviews (00:31:03)  Brian asks listeners to leave reviews for the podcast, emphasizing the importance of feedback. Closing Remarks and Sponsorship Acknowledgment (00:31:36)  Brian concludes the episode, thanking sponsors and encouraging listeners to tune in next week.
      Thanks to our Partners,
      RepairPal at https://repairpal.com/shops. Quality Car Repair. Fair Price Guarantee.
      App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”
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