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Founded in 1981 as the Mobile Air Conditioning Society (MACS), now called  Mobile Air Climate Systems, its focus is to provide unbiased information to shop owners and technicians, including technical resources and training for automotive air conditioning technicians. Let’s dive into MACS together and also learn about the benefits of becoming a member because no matter what the future holds, vehicles will need climate control. Peter Coll, President and COO, Mobile Air Climate Systems Association (MACS) Andy Fiffick, CEO Rad Air, 10-locations, franchise. Listen to Andy's other episodes HERE

Key Talking Points

  • MACS Activities: Act as a resource for the US EPA and foreign regulators on market conditions in the service sector. Provide guidance to the SAE on best practices for environmentally friendly and effective A/C service procedures. Provide technical resources to our members for problem vehicles and unique service challenges. Produce eight annual issues of MACS Action magazine with technical articles, A/C system trends and regulatory updates. Produce nine annual issues of MACS Service Reports offering in-depth diagnosis and repair procedures on everything from compressors to HVAC control units and the tools needed to provide effective A/C system service. Actively participate in future systems development, including new A/C system designs for future electric vehicles and the new fluids that will be required to operate them. Did you know that MACS was involved with R-1234yf five years before it appeared in the first vehicle in 2012? Hold an annual Training Conference and Trade show bringing together many of the industry's brightest minds, decision-makers, trainers, service providers, regulators, OEMs, and suppliers for 40+ hours of training and networking over 3 days. Provide use of our stadium seating training facility and classrooms for all things automotive or other local meetings within the community.
  • MACS Member Benefits: MACS ACtion Magazine mailed to their registered address. MACS Service Reports mailed to their registered address. MACS technical helpline access. Five complementary EPA 609 Certifications annually. Significant discounts for our annual training event for both attendees and exhibitors. Discounts on in-person and online training classes. Discounts on other shop and small business-related items such as uniforms, health insurance, shipping etc.
  • The most important thing obviously is your service procedures. It starts with understanding what the customer's complaint is 
  • If you service an air conditioning system for any form of compensation, you're required to have an EPA 6 0 9 certification 
  • MACS will be leading the way on, in the charge on what's the next problem, what's the next solution to those problems on all this thermal heat transfer.

 

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  • Have you checked out Joe's Latest Blog?

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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