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Would You Rehire an Employee Who Quit?

Joe Marconi
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vbtoytech Apprentice

vbtoytech

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My dealership has been doing a lot of re-hiring as they are desperate for technicians.  It sours the atmosphere, as these guys were gone for a reason.

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JimO Collaborator

JimO

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I don’t think that I have ever rehired someone that I fired, and I think that would send the wrong message to the rest of the staff. I can say that over the years I have rehired numerous employees that had voluntarily quit but then came back asking for their job back. What is better for morale: Having an employee quit and other employees see him achieving happiness and success employed by someone else? Or having someone quit only to return to their job with horror stories of why the grass on the other side was not greener? I think it must be very difficult for any employee to decide to leave a job and then a day or a week or a month later decide it was a mistake and ask to come back. 

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vbtoytech Apprentice

vbtoytech

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3 hours ago, Joe Marconi said:

That is a great point. So, when they rehire a tech, it hurts the workplace morale? 

Indeed it does.

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bantar Community Regular

bantar

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Posted

LOL.  I just rehired a GS Tech for the 3rd (or 4th) time today.    Customers love him and I do too when his attitude is good.   When he left last time, his attitude soured and it was time for him to go.    Didn't fire him, but was nearing it.   Emotional people have very high HIGHS and very LOW lows.  My emotional roller-coaster tracks are flat and boring.   His are exciting and terrifying!  😁 Regardless, my manager made his demands for return clear and brought him back.    

There are multiple others who've asked to return and we've declined.   It's all about their chance for success today.

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vbtoytech Apprentice

vbtoytech

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Posted
1 hour ago, xrac said:

I have rehired numerous people simply because the labor market forced me to take who I could get.  How has it worked out? Some were o.k. but none of it has been great.  Some were down right horrible but I knew that when I took them back but I felt I had to do it our close up shop it was so hard to find people at the time.  There are all kinds of reason people leave and sometimes good people can leave for good reasons.  I think a blanket policy to not rehire is not a smart move.  

The dealerships I have worked for have 3 standards for rehire:  was proper notice given when they resigned, do we want them back, and can they still pass all of the screening -drug, motor vehicle, background.  I agree a no rehire policy is a bad policy.  You at least know what you are getting with a rehire - this is a pretty key element.  That person may have not been popular around the shop however, so among the techs it may not be popular - but you sign the checks as the owner.

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bantar Community Regular

bantar

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On 7/13/2022 at 4:30 PM, bantar said:

LOL.  I just rehired a GS Tech for the 3rd (or 4th) time today.    Customers love him and I do too when his attitude is good.   When he left last time, his attitude soured and it was time for him to go.    Didn't fire him, but was nearing it.   Emotional people have very high HIGHS and very LOW lows.  My emotional roller-coaster tracks are flat and boring.   His are exciting and terrifying!  😁 Regardless, my manager made his demands for return clear and brought him back.    

After 2 days of being here, my rehire, Carl, has generated two 5 Star Google Reviews!!   

These will help balance the 1 Star review that we received because we could not bust the oil drain plug loose on a Subaru that was last changed at the dealer.   Subaru finally extracted it and said that we bent the oil pan.  I have pictures of his oil pan.  Not bent, not leaking.   But, they wanted to sell him a new oil pan and get me to pay for it.  They poisoned his mind and he's now mad at me.   I declined and referred him to his Dealer and told him that they are over-selling.    We've seen 3 Subarus over the past 3-4 weeks from this same dealer with over-tightened drain plugs.

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  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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