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Pat Goss, known by millions for doling out automotive wisdom during his weekly Goss’ Garage segment on the TV show MotorWeek, passed away unexpectedly on Saturday, March 19th, 2022 at his home in West River, Maryland. Goss had been a mainstay of the PBS series since its beginning in 1981, appearing in over 2,000 episodes over the course of 41 seasons.

“Pat was one of the last few remaining technicians that probably knew just about everything about what makes a car tick,” said MotorWeek creator, host, and managing director John Davis during an interview on Sunday. “Most technicians today, they specialize, just like lawyers and doctors … He wasn’t a specialist, but he specialized in everything.”

Davis explained that MotorWeek intends to broadcast the remaining segments featuring Pat Goss that were previously recorded, now with special introductions in his memory.

“He would not want the material he’s already done to not be out there, if it could help somebody.”

Davis also said the the crew at Maryland Public Television, where MotorWeek is produced, have already begun working on a special tribute to their colleague that will air on public TV stations starting Saturday, April 23. (Check your local listings for exact times.)

Pat Goss’ involvement with Maryland Public Television actually started several years before MotorWeek, on a 1970s program called Consumer Survival Kit. Here, he taught viewers how to avoid automotive scams and questionable business practices at repair shops. He didn’t make it into the unaired MotorWeek pilot that was produced in 1978, but shortly after, John Davis reached out to Pat Goss and got him onboard before the show’s official launch in 1981.

Patt Goss

“I approached him very quickly, because we had to be on the air in a couple of months,” remembered Davis. “And it was only a few weeks later that we were at his Gulf station in Bladensburg, on the hottest day of the summer, taping the first series … And the rest as they say, is history.”

Goss started with the basics, saying, “The one single thing that is most important as far as the life expectancy of your automobile’s engine, is changing the oil.”

Originally credited as the show’s “Automotive Consultant” and later as “Master Technician,” to viewers he was simply known as “Goss.” Almost every episode of the iconic PBS series featured him in a two to five minute segment, teaching viewers about everything from anti-lock brakes to carburetors, paint protectors to alternators, trailer hitches to EV chargers, and anything else automotive. He often eschewed the title “mechanic” preferring instead to refer to people who worked on cars as “technicians.”

Over 41 years, the segment officially became known as Goss’ Garage, and the content evolved. Originally focusing on maintenance that owners could do at home, he covered both general tips and model-specific problems. (Including this alarming segment on 1980s Oldsmobile diesels.) As cars became increasingly complex, Goss shifted from “do it yourself” to what he called “know it yourself” advice, intended to help viewers understand how to identify problems, how to talk to mechanics, and how to avoid getting ripped off when going to a repair shop.

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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