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Never Say "No" To A Job

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weighit Enthusiast

weighit

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When I had my business there were jobs I really didn't care to do nor want to do, but reluctantly did. One day my wife asked, for that job you don't like, how much more if you charged would you like to do it? I gave her a figure, and she said Ok starting today that is the new base price. I started to actually like doing those jobs and funny thing was, not one person said Oh that is too much, they just said OK do it. You have to not only make money working, but like what your getting paid for that job. She was a LOT smarter than me somedays.

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weighit Enthusiast

weighit

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In the last business I owned I stripped paint and rust off anything with low pressure blasting of recycled plastic, walnut shells and glass bead at no more than about 30 psi. Had many folks come in and ask how much to strip this item, I would give a price and say you can have it back tomorrow. They would sometimes say, naw, i will just strip it myself and I would say OK, if you end up not getting it done, I will be here if you need me. Off they go, then a few days later in comes the part 1/2 done, and they ask if they get a discount for working 8 hours on the item? Nope, same price as before, but you can see how much work was involved and you only got it partially done, and not all that well either. On a few occasions I told them it was now more than the last quote as they buggered it up and made it harder for me. Some folks learned a lesson that paying for someone else to do the work is the right way to do it.

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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