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It’s Time to Revamp Our Industry Training [THA 264]

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carmcapriotto Grand Master

carmcapriotto

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This episode continues the previous discussion about learning environments and breaking the mold for both teachers and students. This group wants to revamp training (the lectures and presentation style) with smaller focus groups, that will allow the attendees to understand theories and concepts and have them apply them within a study group. This episode will push your think on the transfer of knowledge and maybe it’s time to break the mold on training.

 

Jim Cokonis, Sr Curriculum Developer, Carquest Technical Institute  Justin Morgan, LMV Bavarian Technical Support and Trainer, ASE-Wave Technical Ambassador, ASE Master, L1, CMAT  Anthony Williams, M.S. Ed. Special Project Manager, Carquest Technical Institute

Key Talking Points

  • Presentations vs class- presentations are a large group/gathering, listening to a concept/theory. Presenting ideas to engage the audience. You can still check for understanding in presentations. Pass the microphone. Classes are smaller, following a sequence of classes. They are not the same. Loud and boisterous personalities will push the conversations which can derail the discussion. You want to pull all voices in a classroom style.
  • Reinvent ‘lecturing’- dial back the content in a presentation, an entire book isn’t taught in 1 session, teach the concept
  • Setting expectations for students going to training
  • Challenging the status quo- 1 lead presenter and multiple trainers for breakout groups. 
  • “Not here to herd the cattle, here to make burgers”
  • You can’t present a problem without a solution or a path to a solution
  • 2nd-grade mentality- get up and move, different groups, when someone asks a question, you nurture it. 
  • Handling wrong answers- ask for counter-opinion, ask what their process was, make it a safe place and a learning experience
  • Virtual training- cameras on, breakout rooms
  • Honesty- realize an idea and go back and master it
  • What are you looking for? Be specific. You are either probing a conversation or probing to see where the understanding is
  • Checking for understanding- you cannot use yes/no or true/false

 

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  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
      By Joe Marconi in Joe's Blog
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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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