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Why Did Sears Close its Remaining Auto Centers?

Joe Marconi

By Joe Marconi
in Automotive News

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NATURE Explorer

NATURE

Posted
Posted

I was a tech at Sears right after that happened.  Before the scandal they did everything from batteries to motor swaps.  after the scandal all we did was batteries, brakes, suspension and exhaust.  Their training was top notch and there were some good guys there but fear of future legal liabilities caused them to become one dimensional.  At a dealership all of the money is made on the service side so it's possible well run service could have saved Sears in a time when brick and mortars are dying. 

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  • 3 weeks later...
bantar Community Regular

bantar

Posted
Posted
4 hours ago, Transmission Repair said:

Here's an ad out of the old Sears catalog.  This was waaay before baby seats and seat belts.

https://drive.google.com/file/d/1nO9OhyHJVT4hC1LVWx-uN-fLtWhTH-e_/view?usp=sharing

They didn't have enough space on this little ad to be thorough....   Here's the long form.

"Guards your child as you're busy driving through traffic.  Let's him sit, stand, kneel or sleep without disturbing the driver.  Prevents spills from sudden stops.   Protects him from falling out of the open window.  Heavy web harness attaches to the safety strap that snaps to the car seat frame.   Removes easily.  Also use as a walking harness.  Sturdy enough to use as a belt for instant discipline. For 1 to 10 year olds."  

I remember sleeping on the deck behind the back seat while on long drives.   It was roomy, but no tie downs there.

 

bantar Community Regular

bantar

Posted
Posted
1 hour ago, Transmission Repair said:

Thanks, Brian.  You appear to be a great marketer.  I love your location.  Is the car wash I see next door on Google maps part of your operation?  If so, I commend you.  Keep up the great work. 

Great marketer? LOL, no.  The only thing I'll give myself credit for is recognizing that I don't know what I'm doing regarding marketing and thus embarking on a path of copying what others are doing and have done. Can't go wrong copying success. By chance, I met a Houston based small business marketing company and hired him.   As a startup with little money coming in, it was a difficult decision to decide to move forward, but I knew that we needed to be known.  They say, your marketing piece must be seen 7 times before it's effective (so I copied this too).

Is that CarWash next door mine?  Thank heavens, NO!   The owner recently sold, but before that he was the most-depressed man I knew.  It's hard to make a living at $6/car.  He did zero marketing though.

I too grew up with 100% humidity and found Dallas to be arid and way better.   But our Mountains aren't as impressive as yours.

  • Like 1
Alex

Alex

Posted
Posted
On 2/21/2022 at 9:47 AM, NATURE said:

I was a tech at Sears right after that happened.  Before the scandal they did everything from batteries to motor swaps.  after the scandal all we did was batteries, brakes, suspension and exhaust.  Their training was top notch and there were some good guys there but fear of future legal liabilities caused them to become one dimensional.  At a dealership all of the money is made on the service side so it's possible well run service could have saved Sears in a time when brick and mortars are dying. 

I was also a tech at Sears at the time this happened. I recall them firing all the service writers one day and the rest of us all went into the office, you either stayed or were fired. It was crazy, but I got to stay. I had recently finished Hunter alignment school with Sears and was doing suspension and alignments all day. I went on and moved to the salesfloor and then into management under STG/Sears Tire Group (separated from the full line stores into its own group). I ran a couple of auto centers up to 2001. It was tires, batteries, brakes, suspension and alignments. Jiffy Lube was doing oil changes in our bays and some other maintenance services. It was never the same after that. In its prime, Sears Auto was a power house. 

  • Like 1
JimO Collaborator

JimO

Posted
Posted

I am surprised that Fast Eddie Lampert’s name has not been mentioned. Sears was in bankruptcy and had definite trouble previous to his buyout but he did nothing to correct the problems and instead drove Sears and K-Mart into the ground. Icahn and Pep Boys may be this generations Fast Eddie and Sears.

I have dealt with NAPA and Carquest over the years and both have had their own small issues but they were still OK, focused at supplying parts to us, the automotive professional and not the DIY walk in consumer. In my opinion Carquest lost that focus since it was acquired by Advance. All NAPA locations were changed to Carquest in my area so I have not had dealings with NAPA for over six years and I am only able to comment about Carquest. Vehicles are becoming more complex by the minute, above and beyond the ability of the average weekend warrior yet it seems Advance still tries to cater to that crowd. Their profit margin with a DIY is better than dealing with us but their key DIY customer base is dwindling as technology increases and the back yards for the back yard mechanics disappear. Young people don’t get their hands dirty, they don’t want a house or a yard to maintain. New housing in my area is catering to this new mindset, young people want to live in multi-level large housing units near shopping, restaurants and public transportation. Another problem facing the aftermarket suppliers is the ever decreasing parts that are on today’s vehicle. No more points, condenser, cap, rotor, breather element, gas filer (in many cases), idler arms, pitman arms, control arm bushings..... spark plugs are still here but were replaced every 12K and now last 120K. LED lighting is killing light bulb sales. How many parts are only available from OEM or should only be sourced from OEM due to cost differences or quality differences. Yes, I said COST differences, I routinely see OEM parts are much more affordable (cost & list) than aftermarket Carquest parts (watch yourself on this issue because it could be embarrassing if you sell an aftermarket part for 50% more than an OEM part). Advance is big but so was Sears, they better refocus or the next generation will be comparing Advance to Sears 10 years from now.

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  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
      By Joe Marconi in Joe's Blog
         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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      The Aftermarket Radio Network: https://aftermarketradionetwork.com/
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
      Click to go to the Podcast on Remarkable Results Radio
    • carmcapriotto
      Staying Humble While Promoting Your Community Involvement [E142] - The Auto Repair Marketing Podcast
      By carmcapriotto
      Getting involved in your community is powerful, but how do you share your efforts without sounding boastful? There’s a fine line between successful and selfish self-promotion, and in this episode, Brian and Kim Walker discuss how to highlight your work with authenticity and gratitude—not ego.
      We’ll discuss framing your message to focus on the cause, aligning community service with your company culture and purpose, and sharing stories that connect and inspire rather than just promote. Plus, we’ll share real-life examples—like our team’s work with Our Daily Bread Food Bank—and how to encourage others to get involved.
      Tune in now to learn how to support your community while staying humble and making a real impact!
      Thank you to our friends at RepairPal for providing you this episode. RepairPal is the key that unlocks more business for your repair shop. Learn More at RepairPal.com/shops. 
      Want to revolutionize your marketing? AppFueled does it all—email, text, app notifications, and even call center integration. Stop guessing and start connecting with AppFueled.
      Lagniappe (Books, Links, Other Podcasts, etc)
      Start with Why - By Simon Sinek
      Our Daily Bread Food Bank
      Commission Mankind
      Show Notes with Timestamps
      Introduction to the Episode (00:00:10) Brian introduces the podcast and the topic of community involvement. Topic Suggestion Acknowledgment (00:00:34) Brian mentions Doug DeLuca's suggestion for the episode topic. Sponsor Acknowledgment (00:01:00) Brian thanks RepairPal for sponsoring the episode. Technical Issues Discussion (00:01:30) Brian and Kim discuss technical issues and Brian's experience with braces. Community Involvement Concerns (00:03:44) Kim shares a friend's hesitation about promoting community involvement due to fear of appearing boastful. Successful vs. Selfish Promotion (00:05:44) Discussion about the fine line between effective promotion and self-promotion. Promoting Community Engagement (00:07:24) Kim emphasizes the importance of spacing out promotional posts about community involvement. Starting with Gratitude (00:07:46) Kim suggests starting messages about community involvement with expressions of gratitude. Importance of "Why" (00:09:09) Discussion on the significance of explaining the reasons behind community involvement. Examples of Community Involvement (00:09:15) Brian and Kim share experiences of their community service activities. Promoting Community Work (00:11:25) Brian discusses the importance of promoting community service to demonstrate business values. Messaging about Community Involvement (00:12:21) Kim provides examples of how they communicate their community involvement on social media. Team Engagement in Community Work (00:14:20) Brian reflects on the team's connection with community members during service activities.  Closing Sponsor Acknowledgment (00:15:14) Brian thanks RepairPal again for supporting the episode. Community Engagement Strategies (00:15:26)   Discussion on how RepairPal helps auto shops gain customers through certification and fair pricing. Customer Loyalty Apps (00:16:25)  Introduction of App Fueled, a customer loyalty app designed for auto service shops. Highlighting Community Work (00:17:11)  Tips on emphasizing organizational missions instead of personal achievements in community involvement. Authentic Community Involvement (00:17:54)   The importance of sharing community efforts without seeking personal recognition or return. Sharing GoFundMe Campaigns (00:18:51)  Encouragement to promote charitable causes without boasting about personal donations. Industry-Specific Support (00:19:16)  Discussion on giving back to the auto repair industry and local communities. Respecting Privacy in Sharing (00:19:39)  The balance between sharing community involvement and respecting the privacy of those served. Educating Marketing Teams (00:22:43)  The need to guide marketing teams on how to portray community involvement authentically. Collaborating with Other Organizations (00:24:17)  Benefits of partnering with local businesses for community service efforts. Celebrating Local Teams (00:25:38)  Highlighting local sports teams and community events to promote goodwill. Telling the Story of Donations (00:27:40)  Importance of sharing the personal connection behind charitable contributions. Personal Anecdotes from Mission Trips (00:28:28)  Sharing impactful stories from mission trips to illustrate the importance of community support. Personal Anecdote on Community Support (00:29:29)  Kim shares a personal story about supporting organizations that assist her brother with disabilities. Encouragement to Join Facebook Group (00:30:44)  Kim invites listeners to join their Facebook group for further engagement and community building. Request for Podcast Reviews (00:31:03)  Brian asks listeners to leave reviews for the podcast, emphasizing the importance of feedback. Closing Remarks and Sponsorship Acknowledgment (00:31:36)  Brian concludes the episode, thanking sponsors and encouraging listeners to tune in next week.
      Thanks to our Partners,
      RepairPal at https://repairpal.com/shops. Quality Car Repair. Fair Price Guarantee.
      App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”
      Aftermarket Radio Network
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.
      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.
      Click to go to the Podcast on Remarkable Results Radio


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