700th Episode Milestone- 7 Trends [RR 700]

[carmcapriotto]

 

 

Key Talking Points

• Donnie Hudson, 3 Location, Troy Auto Care, Troy, MI
  • Retaining great employees  
  • Listen to your employees and keep the morale up 
  • Flexible schedules 
  • Feedback- transparent communication 
  • Take care of your people and they will take care of you

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• AJ Nealey, Nealey Auto Service, Edgewater and Deale, MD
  • Talent mining (Finding superstars)
  • Hand in hand with retention
  • Your employees should be your biggest advocate and biggest fan
  • Do you have the right culture internally and align with your organization?
  • Can new hires be adaptable to a new culture they aren’t used to? 
  • Each role builds the company

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• Seth Thorson, Eurotech,  New Brighton, Woodbury, Medina, MN
  • Tesla Factor 
  • Electric cars break and need repair/maintenance- an opportunity
  • Tesla training starting to come to the market
  • “Service Mode” disables live view and summon capabilities
  • Don’t say no to EV’s

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• Dr. Laura Shwaluk, The Auto Shop, Plano, TX
  • Retaining great employees  
  • “Now Hiring” signs no longer work
  • 50-65% of workers that are currently working are either actively looking for a new job or open to a new job
  • How engaged are your employees with their work and the business?
  • When you lose an employee you lose productivity
  • Employees are looking for a “home”- core values, being appreciated, respect from owners and team members, integrity, achievement projects, sportsmanship

• Emily Chung, AutoNiche, Markham, ON
  • Attracting the next generation 
  • By the time we talk to them about trades mid to late high school it's already too late. We need to get them interested at a younger age and get rid of the stigma with parents
  • Capturing the youth- by high school they have already formed their opinion of their career paths. 
  • How are you portraying your shop? What does it look like to the parents?

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• Keith Perkins, L1 Automotive Diagnostics, Tulsa, OK
  • Mobile Car Repair Trend (Vehicle Service)
  • Working on a car in someone’s driveway- unsafe
  • Over 60 google listings in the local area of Tulsa, OK, less than 10% are more than 4 years old of mobile auto repair business-wide acceptance 
  • Facebook Marketplace/Craigslist- individuals ready to perform repairs
  • What started this movement? Technicians that didn’t have a “home” 
  • Consider “concierge service” for picking up and driving back 

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• Colleen Yarger, Mark’s Independent Service, Chatsworth, CA
  • Aging fleet
  • Car shortage- people aren’t as willing to get new cars. 
  • 10-15 year old cars is the new niche- bigger tickets
  • Automobiles that are age 12 years or older are anticipated to increase by 15%
  • The number of vehicles 5 years old or less is predicted to increase by almost 25%.
  • Research shows in 2021, there will be an estimated 76 million vehicles aged 16 years or older in the United States.

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