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"G" Jerry Truglia is a ASE World Class Technician, ASE Triple Master Technician in: Automotive, Truck & School Bus, L1, L3, X1, CNG, and C1; as well as an ATTP Master Instructor in New York State, CT and New Jersey. "G" is recognized by the US Environmental Protection Agency as one of the foremost OBD II experts, technicians, and trainers in the country. He achieved National Institute for Automotive Service Excellence (ASE) certification, won a golden wrench award, and is one of the 1900 ever to be certified as a "World Class Technician". He provides technical material, is an author and technical advisor for the New York automotive technology training program and has authored numerous books and magazine articles. "G" also provided automotive training to the United States Marine Corps in Okinawa, Japan. He has also worked for Peugeot in France, ATRA in Australia, ASA, ASACA (Instructor of the Year Award - 2 years), ASAKC, and many colleges/trade schools in addition to providing Train the Train to instructors for ATC, Lincoln Tech, UTI, Ohio Diesel, and others. G Jerry Truglia Previous Episodes HERE

Scott Townsend ASE Certification(s): A1-A9 Master Certified L1 and L3 Advanced Level Certifications with 19 Years experience and Six Years as an Autotech Instructor. He is experienced in  Automotive Diagnostics, Programming, and Coding for Gas, Diesel, Hybrid, and E.V.

Adam Robertson has 37 years and continues as an automotive technician/instructor, beginning his automotive career in the early 1980s. He has owned/operated his own automotive repair and training facilities since 1991. Beyond standard auto/truck diagnostics and repair, he has spent many years working with high-performance vehicles. Adam has enjoyed performing dyno tuning/programming and other auto racing support, competing in several types of “grassroots” style local motorsport racing events. Adam has been training for CARQUEST Technical Institute since 2000 and continues educating 23 full regions in the Western United States with nearly 800 hours of presentation material, while still squeezing in several “hands-on” training events, each year. A regular training fixture at many national automotive training events each year, Adam has also authored as an SME numerous pieces of the training curriculum. He has what has been considered a “contagious” teaching style with incredible amounts of energy and passion.

Vin Waterhouse is the president and founder of The Waterhouse Group, (TWG), an automotive Accounting, Training and Coaching company. Vin has over thirty years of experience in the automotive aftermarket and has written several manuals on asset management. His specialty is working with auto repair shop owners. He has written magazine articles and authored private label courses for NAPA and others in the aftermarket. Vin has conducted hundreds of profit management seminars and workshops for auto repair shop owners, auto part store owners, and parts distribution management teams across the United States. He is a pioneer in his field and author of "The Labor Factory" and the "NAPA exclusive AutoCare Financial G.P.S." Listen to Vin’s other episode’s HERE.

Key Talking Points

  • Replay virtual training classes up to 30 days
  • Importance of management classes- owners need to understand business
  • Shops are a team as one unit and everyone needs to be on board
  • Why PAVE- top instructors, an opportunity for technicians to take classes and review management training. Teaching big think and multi approaches to vehicles to avoid tunnel vision
  • Average shop profit 3%, sales increase 12%, labor rates
  • Standard labor rates- based on different skill levels per technician, labor intensive rates (EV), diagnostic rates
  • The best resource and tool is your brain
  • Training doesn’t cost, it pays 10 fold
  • People are the best learners during the day- 1 day a month for training, “don’t do junk work when you’re tired”
  • pavetraining.com

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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