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The Tire Rotation is the New Oil Change!

Joe Marconi
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  • 2 weeks later...
newport5 Enthusiast

newport5

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Posted

So you're going to recommend the oil service while they are in there for the free tire rotation?

Why not just convince/educate them on the real-world oil change schedule? 

And the value of inspections every 7500 miles instead of ??? miles ...

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      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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