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The Panel:

  • AJ Nealey, Nealey’s Auto Service, Edgewater, MD
  • John Klarkowski, AutoPro Auto Service, Brooklyn Park, MN

Talking Points:

  • Discover the number of cars that pass by your location. Search for Car Count in your County
  • Find a state or county website
  • They may update the numbers yearly
  • Number of cars, trucks, etc
  • AJ started with a DIY sign
  • His new sign cost him $42K
  • The company he hired did the permitting
  • AJ justified at $700 per month because his referrals justified the investment
  • If he gets 3 new customers a month. Sign pays for it.
  • His driveby referrals doubled
  • Lights up at night
  • AJ can change the sign wording from anywhere
  • Seasonal message
  • If it is going to rain that day he can put up a message on wiper blades
  • AJ has over-communicated his brand message and is totally consistent
  • John started with not much money and created signs on a budget
  • The old-style sign with the letters needed to be changed 15’ up in the air
  • John’s is located off the path with only 4,000 cars a day going by
  • Installed digital sign and he saw within 8 months an increase in car count of 20%
  • People said they discovered him because of his sign
  • Digital signs grab attention
  • His signs change every 20 seconds
  • Check with your local ordinances
  • The messages are their unique selling points
  • The messages are conversation starters
  • John started to change his clientele from the shop he purchased. A strong reason for the branding and signage change
  • Product packaging shows professionalism
  • John’s investment is prox $15K for his digital sign
  • He went with monochrome. A single color
  • AJ went with color in his digital sign
  • Make your branding professional that may include a new sign
  • More car count
  • More professional customers
  • John $120K increase in revenue because of his sign and branding investment

 

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Buy me a coffee

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Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/carm to learn more.

Click to go to the Podcast on Remarkable Results Radio

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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