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We want to increase productivity and would like to use iPads for the Techs where they could use it to get info and pictures over to the service writer.And to be able to speak into the pad and eliminate typing would be a huge plus. We have Mitchell 1 does anyone know of a system that would work?

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  • 3 weeks later...
Posted
1 hour ago, raakpatel said:

 

 

1 hour ago, raakpatel said:

We use Ipads. My techs that have used phones complain about the size of the screen. Just use Ipads. Very reliable and easy to manage. Also when they take pictures with them it's easy to enlarge them and mark them with pointers and other items that help show issues with whatever they are working on. We have been using AV for over 4 years but I know there are other great 

I guess it depends on the age of the techs. 

The younger they are, the less likely they are to use tablets. The use of phones is also dependent on the software you're using.

 

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  • Have you checked out Joe's Latest Blog?

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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