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Posted

Hi all - first time poster here. I’m opening a quick repair / tune up shop in California soon so Im trying to get an idea of what the financials will look like. If I offer the below services when I open, what Product Sales percentages would be reasonable to expect? For example, is assuming ~30% of sales coming from Oil Changes too high? Too low? 
 

Service Sales %
Oil & Filter Change  
Transmission Fluid Flush  
Cooling System Flush  
Brake Fluid Flush  
Engine Air Filter Replacement  
Cabin Air Filter Replacement  
Wiper Blade Replacement  
Spark Plug Replacement  
Pre-purchase Car Inspection  
Car is not starting (inspection)  
Check Engine Light is on (inspection)

Thank you for any feedback!

best, 

Carter

Posted

I cannot believe anyone can give you an educated guess with this as there is just too much information missing.  But I could be wrong.

Posted

I no lomger have a shop and the one I did have was totally different from yours. I just thought for anyone on here to help they needed more info on what it was exactly you were going to be doing. I hope someone can give you a better idea on what your looking for.

Posted

Don't underestimate the differences between coastal California and very small town rural norther Michigan. The attached report may hurt more than help your understanding of what is possible in your market. It is a 2020 sale s by category report for our two fast lube lanes, which are attached to our 8 service bays. Some of what you listed would be performed in our service bays and not listed in the attached report. 

I would suggest you join the AOCA, and tap them for all their member resources. If you could find an AOCA member outside of your market(put somewhere in coastal Ca.), that would be willing to let you visit, that's where I would start

 

fast lube by category.pdf

  • Like 1
Posted

Thank you very much, this is going to be extremely helpful. I know there will be major differences between my California shop and your Michigan location, but it gives me a great starting point. I have been talking to the AOCA as well. 

Thanks again @rpllib !!

  • 3 weeks later...

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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