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Lucas Underwood is an Automotive diagnostic specialist, shop owner, and foreman. He owns L & N Performance Auto Repair, Blowing Rock, NC  was Founded In 2008 As A Diesel Performance Shop – Over The Past 10 Years, The Facility Has Transformed Into A Full-Service Automotive Repair Facility. Offering Repairs On All Makes & Models, Gas And Diesel. Lucas was honored by ASTE as the member of the year 2018.

Look for Lucas’ other episodes HERE.

 

Key Talking Points:

  • Participating in schools- need input from aftermarket
    • Speaker in classrooms
    • Shadowing in business
    • Opportunity to see new vehicles and attend local training events
    • Education needs input from the independents
    • Stop talking. Start doing. Don’t wait on someone else.
    • Help instructors get aftermarket training.
      • Invite them to regional training events.
      • Encourage aftermarket training companies to invite instructors and students to attend.
  • Training for technician
    • Lucas provides options for a career path
    • Keep a record of training booklets and who took the training- revisit often
    • The shift between owner and tech. 
      • Find solutions together instead of blaming each other.
      • Open communication
    • Maylan Newton said: “I’ll pay for a class on Microsoft Word because it will help them be a better computer person.”
  • He is taking one of his team to Vision KC 2019
    • Lucas was involved in picking classes together.
  • Communication with your techs builds bonds and bridges to keep these two critical factions working together.
  • Staying current with customers
    • New shop management/DVI software- texting customers
    • Getting new customers- Facebook advertising, perfect google reviews
    • The influx of college students during the school year.
      • Reach out to parents and build relationships, loaner cars, payment options
  • Being a business owner
    • Worry about everything when need to stand back, mistakes build character and propel the business forward
    • Get a business coach and attend management training
  • Success secrets
    • Be humble
    • Take ownership as the leader
  • Honored by ASTE as the member of the year 2018

Resources:

  • Thanks to Lucas Underwood for his contribution to the aftermarket’s premier podcast.
  • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

 

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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