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https://youtu.be/WUcwwma26Ng

Ron Haugen, Retired, Sold Shop now a Coach

Doug Grills, AutoStream Car Care Center, multi-shop owner, Baltimore, MD (Six Locations)

Chris Monroe, Monroe Tire and Service, shop owner, Shelby, NC. Chris got on the track to becoming an industry superstar at the early age of 10, as his father started Monroe Tire in 1974. He took over as the owner of the shop in 1987, and has been able to increase Monroe Tire’s sales for 30 consecutive years despite a high volume of competition and a flat population of less than 25,000 in his community. Chris’s success in business hasn’t gone unnoticed, as his shop has consistently been voted Best of the Best in his community for Best in Tire/Automotive Services.

One reason for Chris’s success is his commitment to training and to self-improvement. Chris not only dedicates his time to improving our industry, but to making a difference in his community as well. He serves on the Chamber of Commerce Board, is on the Small Business Advisory Council and was recently appointed as a trustee at Cleveland Community College, speaks regularly at high school and college classes about small business ownership, and also contributes to his local schools in countless other ways. His shop has contributed to drug abuse prevention council, to children’s homes, to churches and to far more causes than we’re able to list. Additionally, on the shop’s 40th anniversary they celebrated by donating a completely refurbished vehicle to a person of need that the community selected.

 

Key Talking Points: 

 

  • The most important trait for learning and development? Humility. Be humble, learn and grow.
  • When you realize you don’t know everything is a breakthrough moment
  • Never be the smartest person in the room and except that
  • You may not know the help you need until you start getting involved with a peer group
  • Build on your success   
  • It is OK not to be right. Accept that and be a perpetual student.Accept that and it is a release
  • When in the peer group there are different levels of success and the diversity of the group bring perspective you can’t get anywhere else
  • Don’t focus on you (your goals and aspirations), focus on your people (their goals, dreams and development) – and the rest will take care of itself.
  • Doug has his people have goal postser’s and he has them on his people.
  • Have a business model that’s Employee-centric vs. Customer-centric – when I started, I thought the customer was king. Turns out, have a vision and treat your employees like royalty and they’ll take care of everything that your customers will ever need.
  • Develop a brand earlyYou want to be in the back of people's mind so you are thought of when automotive service is needed.
  • Be remembered as the company that supports community
  • Get in front of your brand, make it human
  • It takes years and must be consistent
  • It is like a NASCAR race. You want to be in the lead. You have to hold your 
  • Stress reliefWorry is the biggest waste of time
  • You worry about stupid stuff
  • You have internal and external stress
  •  Find outlets to reduce your stress
  • Find work-life harmony and the discipline it takes to make that happen 
  • Review your expenses every six months at a minimumMitch Schneider talks about expense creep. You must pay attention to your costs
  • You may be top-heavy within your staff
  • Managing your expenses is a mindsetKeep a mindset that things aren’t good, even if they are, you will be able to call on that ‘mindset’ when things are not good
  • SalesIf you take care of your people and customers your sales will happen
  • People do business who they know, love and trust
  • Get a comprehensive review of your financials from a financial expertGet in-depth knowledge of your financials from your CPA or your Business Coach
  • If you are just starting your business, start it with a business coachIf you want to retire young get into a peer group or hire a business coach
  • You can not NOT afford it
  • Don’t pretend you know it allYou may believe that the older person doesn’t know what is the right thing to do
  • Many feel it is hard to take advice from older people
  • You are proud with a tough exterior, be humble. Set pride to the side
  • Admit you need help. An example of strong leadership
  • Find your purpose so people will follow you
  • Getting the right answer and finding the correct path is what matters 
  • Create a reserve account and deliberately put money in it each week

Resources:

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This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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       Connect with Chris: chris autofixsos.com Phone: 940.400.1008 www.autoshopcoaching.com Facebook: https://www.facebook.com/ AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae 
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      Youtube: https://bit.ly/3ClX0ae
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      #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook
      Click to go to the Podcast on Remarkable Results Radio


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