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We seem to be having a catalytic converter theft problem throughout most of Michigan right now. Our shop was hit by thieves twice now, they manage to avoid the camera ID with hoodies and masks.  One was in the parking lot, when the customer didn't pick up as planned over Christmas. Others were in our fenced in, locked yard. They cut the chain link. They look like pros as they slither through the lot. Every one has been hit around here in our small town, as well as dealerships in surrounding towns. How do they cash in on 50+ brand new catalytic converters at the scrap yard anyway? We have cameras pointing in every direction, but they see those and find a way around detection. A private security guard runs upwards of $3,000 a week. Scrap is at $2.10. I think as long as they can catch a few bucks that way they will.

So tell me, are you having problems and what are you doing to deter theft? 

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  • Have you checked out Joe's Latest Blog?

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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